Course Overview
This online course on writing effective emails, memos, and letters is a partner course that helps learners choose the right written format for the situation and craft messages with greater clarity, structure, and professionalism. It provides a practical review of how these common business documents differ, when each one works best, and how format and tone shape the reader’s response.
This is a partner course offered alongside our instructor-led programs. It provides a self-paced option for professionals who want a structured review of email, memo, and letter writing without waiting for a workshop date.
The course covers purpose and context, formatting approaches for emails, memos, and letters, primary and secondary uses for each format, practical writing application, and revision techniques that improve tone, readability, and effectiveness.
Who This Helps
This course is a strong fit for professionals who want to communicate more clearly in day-to-day business correspondence. It is also useful for employees who write emails, internal memos, and formal letters and want a better grasp of format, tone, and message design across those different forms. :contentReference[oaicite:2]{index=2}
What Learners Will Do Better
- Determine when an email, memo, or letter is the best choice for the situation.
- Format each type of written communication more effectively.
- Address both the primary and secondary purposes of a message more thoughtfully.
- Write clearer emails, memos, and letters using stronger business-writing practices.
- Adjust tone and structure to better match audience and purpose.
- Improve readability and professionalism across common workplace documents.
- Apply revision techniques that strengthen written communication before sending.
How Teams Get Value From It
Teams use this course to build a stronger shared baseline for routine business correspondence. Common uses include assigning it to employees who write frequently, reinforcing expectations around format and tone, and helping teams communicate more consistently across internal and external messages. :contentReference[oaicite:3]{index=3}
Time, Access, and Credits
Estimated learning time is approximately 5 hours. The course is mobile-friendly, audio-enabled, fully accessible, and includes real-world case studies, interactive games, flashcards, and an Ask the Expert feature with responses typically provided within 24 hours. It carries 0.5 IACET CEUs, 5 HRCI credits, 5 SHRM PDCs, 5 ATD CI credits, and 5 PMI PDUs, including 1 Ways of Working PDU and 4 Power Skills PDUs. A minimum score of 70 percent is required to pass and qualify for CEUs. :contentReference[oaicite:4]{index=4}
Volume Pricing and Coordinated Enrollment
If purchasing seats for a group, contact us about volume pricing and coordinated enrollment.