Course Overview
This online email writing and email etiquette course is a partner course that helps learners write clearer, more effective emails while managing inboxes more efficiently. It provides a practical review of email structure, etiquette, follow-up practices, and message design so participants can communicate with greater clarity, professionalism, and productivity.
This is a partner course offered alongside our instructor-led programs. It provides a self-paced option for professionals who want a structured review of email writing fundamentals without waiting for a workshop date.
The course covers email basics, proper etiquette, inbox management strategies, follow-up emails, email marketing tied to SMART goals, accessible email design, and best practices for using attachments, images, and hyperlinks. Learners also review proofreading and editing techniques that help improve email quality before sending.
Who This Helps
This course is a strong fit for professionals who want to write better emails, manage inboxes more effectively, and communicate with more polish in day-to-day business settings. It is also useful for employees whose roles depend on frequent email communication with colleagues, clients, partners, or external audiences.
What Learners Will Do Better
- Explain the basic components of email and choose email more appropriately as a communication tool.
- Address and organize emails more effectively based on purpose and audience.
- Write clearer messages that follow stronger email etiquette.
- Draft follow-up emails with better structure and purpose.
- Manage and organize inboxes more efficiently.
- Apply SMART-goal thinking to email marketing efforts.
- Insert images, attachments, and hyperlinks more appropriately while using accessible design practices.
How Teams Get Value From It
Teams use this course to build a stronger shared baseline for email quality, responsiveness, and professionalism. Common uses include assigning it to employees who rely heavily on email, reinforcing expectations around etiquette and follow-through, and helping teams communicate more clearly with internal and external audiences.
Time, Access, and Credits
Estimated learning time is approximately 2 hours. The course is mobile-friendly, audio-enabled, fully accessible, and includes interactive games, flashcards, video content, and an Ask the Expert feature with responses typically provided within 24 hours. It carries 0.2 IACET CEUs, 2 ATD CI credits, and 1.25 PMI PDUs. A minimum score of 70 percent is required to pass and qualify for CEUs.
Volume Pricing and Coordinated Enrollment
If purchasing seats for a group, contact us about volume pricing and coordinated enrollment.