Online Instructor-Led Stakeholder Management Training
Stakeholder Smarts: Explaining Services, Gathering User Requirements, Managing Expectations, and Communicating Decisions and Outcomes
Available Formats: Virtual Classroom Course
This stakeholder management skills course for developers and designers will:
Help providers articulate their value and the scope of services they provide.
Outline 13 stakeholder needs and specific actions people in development and design roles can take to meet them.
Suggest a methodology for asking questions and confirming understanding.
Offer language frameworks for managing expectations.
The users wanted a feature, but when the designers and developers met to gather requirements, they realized the users’ ask did not fit within the organization’s strategic goals. Failing to explain that well to the requesting group, the design and development team members found themselves labeled as uncooperative and hard to work with. To make matters worse, the next time a need arose, that same user group outsourced the work. The outside team met the requirement. However, support and maintenance are back in house, and the external work is not overly compatible with the existing infrastructure and has caused hundreds of extra work hours for the support team. Sound familiar? It might if you build solutions for internal stakeholders.
This course is designed to help people who support internal user groups. The program addresses skills for asking meaningful questions, explaining services, connecting individual projects to any corporate strategies, and managing user expectations. The class also suggests language for offering alternatives when a design and development group cannot meet expectations due to resource constraints or requests that do not align with larger goals.
At this program’s conclusion, participants should be able to:
Explain in plain English what their group does.
Incorporate partnering language into conversations.
Follow a requirements intake template.
Develop a decision-tree tool to explain their reasoning.
Apply active listening skills when gathering requirements.
Ask specific and meaningful questions to ascertain priorities and expected outcomes.
Use the RAP method to confirm understanding and manage expectations.
Offer alternatives when the answer is “no” or “not anytime soon”.
What Stakeholders Want: Exploring 13 Common Needs and Expectations
Value Statements: Articulating Your Role, Explaining Services, and Discussing Strategy
Effective Interviews: Gathering Requirements
The Same Page: Confirming Understanding with Words and Pictures
Logical Conclusions: Explaining “Yes” and Troubleshooting When the Answer Is “No” or “Not Anytime Soon”
By this program’s conclusion, participants should be able to apply a range of tools to show the value of their service and effectively manage stakeholder relationships.
Questions This Page Answers About Stakeholder Management Training
Who offers a stakeholder management course?
Where can I find a program to help my IT team better manage their internal client relationships?
My team has limited bandwidth and must work only on high-value projects. Who can help them manage that messaging?
“Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”
Simon B., R.E. Carroll Inc.
“My director just called me and said whatever discussions you and Stefanie had made this training focused, interesting, fun, and valuable – she’s already getting additional feedback on the team (they love the interactivity). She already wants me to work with you and Chris on something else. And she’s not an easy push….so thank you, thank you!”
Leo S., Training and Development, HHS
“I have never attended D&I training before and didn’t know what to expect. This exceeded my expectations. It wasn’t boring. It was timely and relevant. D&I can be a sensitive topic with some and I felt like the approach here brought people along with being judgmental or condemning anyone.”
Training Participant, ICBA
“Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”
Hugh H., Director of Program Development, Friends of Crown Heights Educational Centers Inc.
“This course provided everything you would need to hold a successful chat.”
Chat Webinar Participant, Port Authority of Allegheny County
“I wanted to thank you again for the chat training. This was essential to our new chat initiative moving forward, and we hope to see some substantial increases in our customer satisfaction scores in the upcoming new year.”
Brad B., IT Manager, Major US Bank’s IT Service Desk Manager
“Charles’ presentation style is so engaging that I felt like he was speaking to me! Thanks for making what could be a dry topic a fun session!”
Training Participant, Data Driven Storytelling (Virtual)
“Thank you. This was the first course I’ve had virtually that truly maxed the technology to solicit audience participation. Thanks for teaching by doing!”
Training Participant, National Academies of Science, Engineering, and Medicine
INSTRUCTOR-LED ONLINE STAKEHOLDER MANAGEMENT TRAINING
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