Course Outcomes

This problem-solving skills course will:

  • Outline different types of problems and problem-solving approaches.
  • Provide multiple tools and frameworks for understanding issues.
  • Suggest several methodologies for solving problems.
  • Highlight common problem-solving problems.

Course Overview

This two-part instructor-led course begins with an introduction to key concepts and methods for solving problems. We will look at problem types, problem-solving approaches, well-known frameworks, and common pitfalls anyone who solves problems at work should know.

In the second part of the program, we will work through the DECIDE model for solving problems. The model includes language for structuring a problem, tools for investigating a problem and its root causes, ideation considerations, decision-making options, and factors to consider when rolling out a solution.

Upon request, we can incorporate real-world examples provided by your organization.

Segment One Objectives

  • Discuss reactive versus proactive problem-solving.
  • Differentiate clear, complicated, complex, and chaotic problems.
  • Explain several problem-solving models.
  • Describe traps and pitfalls people often encounter when solving problems and how to overcome those challenges.

Segment One Modules

  • Assessing the Landscape: Problem Types
  • Take Five: Types of Problem Solving
  • Finding a Framework: Common Structures
  • On the Lookout: Avoiding Problems

Segment Two Objectives

  • Craft a problem statement.
  • Use a fishbone diagram to evaluate the present state.
  • Conduct a PESTEL analysis.
  • Apply a variety of tools to assess an organization.
  • Conduct a root cause analysis.
  • Use the PURSE model for prioritizing opportunities.
  • Think holistically when creating solutions to problems.
  • Describe five methods for evaluating ideas.
  • Discuss best practices for implementing ideas and monitoring progress.

Segment Two Modules

  • Something on Paper: Draft the Problem
  • Information Gathering: Explore and Investigate
  • That’s It!: Confirm and Refine
  • Generating Possibilities: Ideate Potential Solutions
  • Left or Right?: Determine a Path Forward
  • Go!: Execute and Monitor

By the end of this two-segment workshop, participants will have several tools and approaches they can use to solve workplace problems.