Course Outcomes

This peer-to-peer feedback course will:

  • Define feedback and explain its impact on workplace productivity and morale.
  • Review communication skills for giving productive feedback.
  • Provide opportunities for feedback practice.

Course Overview

Whether a relationship goes up, down, or sideways, feedback is an essential ingredient for effective collaboration and communication. Well-delivered feedback reinforces what’s working well, reduces ambiguity, and brings problems to the surface before they have an opportunity to get worse.

This course provides participants with the fundamental information they need to hold peer-to-peer, employee-to-manager, or manager-to-employee feedback sessions.

Program Objectives

 At this program’s conclusion, participants should be able to:

  • Discuss the benefits of peer-to-peer feedback.
  • Explain two types of peer-to-peer feedback and the benefits of each.
  • Decide how often feedback should happen formally and informally.
  • Consider four goals when planning feedback.
  • Explain the importance of empathy in the feedback process.
  • Follow four peer-feedback models.
  • Adhere to best practices when getting feedback.
  • Handle a range of reactions to feedback.

 Program Modules 

  • Constant Improvement: The Purpose and Benefits of Feedback
  • Good Idea!: Best Practice for Giving Peer-to-Peer Feedback
  • Follow the Framework: Four Proven Models
  • You Talking to Me?: Best Practices for Receiving Peer Feedback
  • Practice: Case Studies
  • Be Prepared: Handling Reactions

By the conclusion of this instructor-led program, participants should be able to plan and hold productive feedback conversations.