Course Highlights

This accountability course for leaders and individual contributors will:

  • Define ownership and workplace accountability.
  • Introduce an accountability ecosystem and explain the importance of alignment.
  • Offer a seven-point framework to ensure clear expectations.
  • Provide a model (OWNER) for holding accountability conversations.

Course Overview

This workplace accountability course is designed for people at all levels of an organization. The program opens with a discussion about accountability and ownership and the behaviors associated with owner, renter, and squatter behaviors. Module two explores the accountability ecosystem and how work products, processes, and people should align to realize optimal results. Part three looks at best practices for communicating and meeting expectations. It also introduces a seven-point framework for ensuring clear expectations. The next program section discusses two problems: blame and overdone ownership—challenges that can work against accountability. In the final part of the course, participants will discover why people don’t always do what they’re supposed to do and how to apply the OWNER model to hold an accountability conversation with anyone.

Note: This program complements “The Accountable Leader: Developing a Culture of Responsibility and Performance,” which approaches accountability strategically and looks at accountability through an organization.

It also pairs well with “Holding Employees Accountable: Concrete Steps for Improving Workplace Performance,” a course focusing on the day-to-day skills supervisors and managers must master to drive accountability in their teams.

Program Objectives

At the conclusion of this program, participants should be able to:

  • Define accountability.
  • Explain owner versus renter versus squatter behavior.
  • Describe how accountability affects people, processes, and the work product.
  • Identify to whom they are accountable and for what.
  • Apply a seven-point framework to ensure a clear understanding of what is expected.
  • Avoid blame and over-ownership problems.
  • Use the OWNER framework to discuss accountability shortcomings.
  • Create solutions to accountability challenges related to time-based and resource-based problems.

Program Modules

  • Accountability: What It Means
  • The Accountability Ecosystem: How Everything Connects
  • Your Role: Responsibilities and Opportunities
  • The Goldilocks Principle: Getting Personal Accountability Just Right
  • Roadblocks: People, Timelines, Structure

By the end of this program, participants should have a clear idea as to what it takes to cascade accountability throughout an organization.