Course Highlights

This web-based training series for on-the-job trainers will:

  • Outline common pitfalls in on-the-job training and practical strategies to avoid them.
  • Equip participants with the START and GUIDE frameworks, enabling them to plan and conduct impactful training sessions.
  • Give an in-depth look at the essential characteristics of successful on-the-job trainers, fostering professional development.
  • Suggest best practices for brain-friendly learning, enhancing the retention and application of training content.
  • Teach methods to tailor training to individual learning styles and needs, ensuring a more personalized and effective approach.
  • Share an eight-step framework for teaching any process.
  • Offer guidelines for creating and using training templates, simplifying the process of preparing diverse training scenarios.
  • Provide techniques for enhancing interpersonal skills crucial in transferring knowledge and motivating learners.
  • Present proficiency-based learning and problem-solving strategies, preparing trainers to handle various on-the-job challenges.
  • Share strategies to prevent trainer burnout, promoting sustained enthusiasm and effectiveness in training roles.

Course Overview

The on-the-job trainer needs a set of skills that differ from those used by classroom training facilitators. From understanding how adults learn to breaking processes down into memorable and manageable steps, this dynamic virtual classroom course covers the nuts and bolts of training on the job. Segment one explores the benefits of on-the-job training and solutions to common problems trainers encounter. This session also explores adult learning principles and how to deliver brain-friendly instruction on the job. The second segment focuses on knowledge transfer skills, creating repeatable learning experiences, and tailoring those interactions to individual learners. This part of the program also introduces ideas for removing ambiguity and interacting with learners with various motivations for learning new skills. The final portion of the course discusses proficiency-based learning, solutions to challenges, and methods for staying fresh as a trainer and sharing best practices with other on-the-job trainers.

Segment One: Fundamentals

At this segment’s conclusion, participants should be able to:

  • Explain how robust on-the-job training can benefit organizations, employees, and customers.
  • Discuss common root causes of on-the-job training failure.
  • Follow the START model for planning meaningful on-the-job training.
  • Use the GUIDE coaching framework when working with learners.
  • Describe three characteristics strong on-the-job trainers share.
  • Follow best practices for brain-friendly learning.
  • Discuss adult learning principles and how they should influence the on-the-job training experience.
  • Discuss the many hats trainers wear and what they mean to the on-the-job trainer’s choices and actions.

Segment Modules

  • Off to a Great Start: The Fundamentals
  • Calming the Cabbage: Brain-Friendly Training
  • Adult Learning and How It Should Influence Delivery: Following Known Rules
  • The Trainer’s Many Hats: Wearing Them Well

Segment Two: Interpersonal Skills

At this segment’s conclusion, participants should be able to:

  • Tailor training based on the learner’s need to recall or reference information on the job.
  • Follow an eight-step process for teaching procedures.
  • Explain the value of templates for providing on-the-job training for job overviews, equipment familiarization, and productivity enhancements.
  • Identify opportunities to build additional templates.
  • Tailor training learners based on their learning styles and feedback to temperature-check questions.
  • Reduce ambiguity during training with written instructions, guided notes, if-then frameworks, and upfront contracts.
  • Determine what motivates learners and adjust accordingly.

Segment Modules

  • Great Expectations: What Learners Must Know
  • From Me to You: Eight Steps for Knowledge Transfer
  • Tasks by Template: Three More Recipes
  • Take the Temperature and Adjust: Adapting Skills
  • Shared Understanding: Avoiding Ambiguity
  • Zeroing in on Why People Learn: Understanding Motivation

Segment Three: Attitude and Performance

At this segment’s conclusion, participants should be able to:

  • Follow the STEPS model for interacting with different learner types using tell and ask strategies.
  • Explain proficiency-based learning and its value during on-the-job training.
  • Troubleshoot on-the-job training problems not directly related to learners.
  • Develop strategies to combat common challenges that occur before, during, and after training.
  • Discuss strategies for avoiding trainer burnout.
  • Explain best practices for cascading best practices among on-the-job trainers.

Segment Modules

  • STEP: Coaching Different Learners
  • On the Level: Using Proficiency-Based Learning
  • It’s a Learner Problem: Or Is It?
  • Learner Challenges: Finding and Addressing Root Causes
  • Refresh and Renew: Preventing Trainer Burnout
  • Cascading Best Practices: Sharing What You Know

By the conclusion of this web-based training course, participants should have command of the fundamentals of effective one-on-one training.