Course Outcomes

This mix-and-match management skills program will:

  • Provide organizations with a flexible menu of training sessions they can use to build a tailored leadership development program for their managers and supervisors.
  • Address six core principles anyone responsible for people should understand.
  • Offer frameworks and models people can immediately apply to their work.
  • Give participants time to practice skills learned.

Course Overview

The Right Combination: Mix-and-Match Management Program is a menu-based offering designed for groups of all kinds.

This two-part session is the backbone of our mix-and-match virtual management training program. It covers six fundamentals that appear throughout the program.

In addition to Six Core Principles: What Every Manager Should Know, those purchasing the program can pick and choose from the other sessions to create a custom offering to meet the needs of their team.

Segment One Objectives

At this session’s conclusion, participants should be able to:

  • Explain how an organization’s people, processes, and product connect to its purpose.
  • Describe what happens when either people, processes, or products don’t support the purpose.
  • Discuss the value of appreciation and its relevance to employee engagement.
  • Practice appreciation.
  • Explain the value of questions to persuasion and influence.
  • Create effective questions.

Segment Modules

  • The Calculus: How Purpose, People, Products, and Processes Work Together
  • Appreciation: What Every Person Wants
  • Persuasion: People Don’t Argue with Their Own Data

Segment Two Objectives

At this session’s conclusion, participants should be able to:

  • Describe how ambiguity creates communication obstacles and negatively affects employee performance.
  • Practice up-front contracts.
  • Discuss the importance of having high expectations for others.
  • Communicate those expectations.
  • Explain the importance of regular feedback.
  • Practice the LLC feedback method.

Segment Modules

  • Clarity: The Ambiguity Obstacle
  • Great Expectations: How to Set Ambitious Targets
  • Regular Communication: The LLC Method

Upon completion of this four-hour training session, participants should have an understanding of the foundational skills they will need to successfully manage and lead others.