Course Note
This instructor-led counseling skills course builds on Six Core Principles: What Every Manager Should Know and addresses corrective conversations and skills for correcting poor employee behavior and performance. It is typically the fifth segment of a six-session program called The Right Combination: Mix-and-Match Management Training Program.
Course Objectives
At this session’s conclusion, participants should be able to:
- Describe the common reasons why people don’t do what they are supposed to do.
- Recognize factors that can set the stage for negative performance.
- Explain when to have a corrective conversation.
- Discuss tactics for addressing 21 negative workplace behaviors.
- Follow best practices for preparing for and having corrective conversations.
- Handle a range of reactions.
- Recognize problems that go beyond a counseling solution.
Program Modules
- The Right Time and Place: When to Counsel
- Best Foot Forward: Skill Factors That Make a Difference
- Model Performance: Plotting a Counseling Session
- A Range of Reactions: Preparation Counts
- The Core and Counseling: How They Tie Together
By the conclusion of this two-hour session, participants should be able to plan and conduct a counseling conversation. They should also be able to explain how counseling is connected to the core principles discussed in session one.
