Course Note

This instructor-led counseling skills course builds on Six Core Principles: What Every Manager Should Know and addresses corrective conversations and skills for correcting poor employee behavior and performance. It is typically the fifth segment of a six-session program called The Right Combination: Mix-and-Match Management Training Program.

Course Objectives

At this session’s conclusion, participants should be able to:

  • Describe the common reasons why people don’t do what they are supposed to do.
  • Recognize factors that can set the stage for negative performance.
  • Explain when to have a corrective conversation.
  • Discuss tactics for addressing 21 negative workplace behaviors.
  • Follow best practices for preparing for and having corrective conversations.
  • Handle a range of reactions.
  • Recognize problems that go beyond a counseling solution.

Program Modules

  • The Right Time and Place: When to Counsel
  • Best Foot Forward: Skill Factors That Make a Difference
  • Model Performance: Plotting a Counseling Session
  • A Range of Reactions: Preparation Counts
  • The Core and Counseling: How They Tie Together

By the conclusion of this two-hour session, participants should be able to plan and conduct a counseling conversation. They should also be able to explain how counseling is connected to the core principles discussed in session one.