Provide participants with an understanding of basic negotiation concepts.
Suggest a model for conducting negotiations.
Explore communication skills for building influence.
Offer responses to negotiation trips, traps, and tactics.
People who are prepared usually get better results from negotiations than those who rely only on their charisma, quick thinking, and ability to “wing it.” This negotiation skills course covers the fundamentals anyone who negotiates should understand. The interactive and fast-paced virtual workshop discusses negotiation outcomes, when collaboration makes sense, a proven negotiation process, questioning and listening skills, and the tricks, tactics, and traps of which all negotiators should be aware.
At this session’s conclusion, participants should be able to:
Explain well-known negotiation terms and vocabulary and understand negotiating strategy.
Follow an eight-step negotiation process.
Understand preparation of objectives and targets
Use questioning and listening skills to their advantage.
Take five specific actions to increase their influence in a virtual context.
Professionally disagree or decline a request when necessary.
Prepare for negotiating tactics, tricks, and traps.
Negotiation Skills Basics: From Start to Finish
Laying the Foundation: Trust and Rapport
Reds and Blues: Collaboration and Win-Win Negotiation
Disagreeing Tactfully: I Understand, and…
On the Lookout: Recognizing Negotiating Tricks and Tactics
Let’s Practice: Case Studies and Application
By the conclusion of this interactive web-based training course, participants should have a solid understanding of negotiation principles and basics for managing both internal and external negotiations with or without formal authority.
Questions This Page Answers About Web-Based Basic Negotiation Training
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“Charles’ presentation style is so engaging that I felt like he was speaking to me! Thanks for making what could be a dry topic a fun session!”
Training Participant, Data Driven Storytelling (Virtual)
“I wanted to thank you again for the chat training. This was essential to our new chat initiative moving forward, and we hope to see some substantial increases in our customer satisfaction scores in the upcoming new year.”
Brad B., IT Manager, Major US Bank’s IT Service Desk Manager
“This course provided everything you would need to hold a successful chat.”
Chat Webinar Participant, Port Authority of Allegheny County
“I have never attended D&I training before and didn’t know what to expect. This exceeded my expectations. It wasn’t boring. It was timely and relevant. D&I can be a sensitive topic with some and I felt like the approach here brought people along with being judgmental or condemning anyone.”
Training Participant, ICBA
“Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”
Simon B., R.E. Carroll Inc.
“Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”
Hugh H., Director of Program Development, Friends of Crown Heights Educational Centers Inc.
“My director just called me and said whatever discussions you and Stefanie had made this training focused, interesting, fun, and valuable – she’s already getting additional feedback on the team (they love the interactivity). She already wants me to work with you and Chris on something else. And she’s not an easy push….so thank you, thank you!”
Leo S., Training and Development, HHS
“Thank you. This was the first course I’ve had virtually that truly maxed the technology to solicit audience participation. Thanks for teaching by doing!”
Training Participant, National Academies of Science, Engineering, and Medicine
ONLINE INSTRUCTOR-LED NEGOTIATION BASICS TRAINING
COURSE . WEBINAR . PROGRAM