Supervision Essentials: The Fundamentals of Managing People
Available Formats: Virtual Classroom Course
This supervision skills crash course will:
Address best practices for holding people accountable.
Explain levels of delegation.
Explore the importance of communicating “what” and “why.”
Offer a model for providing real-time feedback.
Suggest a framework for holding a corrective conversation.
This two-hour crash course in supervision covers the fundamentals managers should know about supervising others. It offers practical tools participants can apply immediately after the class. Topics include accountability, communication, delegation, coaching skills, and performance feedback. This program is appropriate for people new to supervision and those interested in sharpening their skills with a quick refresher course. Note: This course is designed to get people up to speed as quickly as possible. It is not a comprehensive management skills program.
At this program’s conclusion, participants should be able to:
Outline their responsibilities to their direct reports.
Choose behaviors that align with their organization’s values and culture.
Differentiate activities for which they can and can’t hold others accountable.
Explain to their direct reports what an “A” looks like.
Delegate at the right level.
Give complete information when delegating.
Encourage questions when delegating.
Develop a check-in schedule.
Use the LLC coaching method.
Leverage praise effectively.
Hold a basic growth and development conversation.
Provide corrective feedback.
Fundamentals: A Supervisor’s Role and Responsibilities
Cornerstones: Values and Culture
Work Management: Accountability
From Me to You and Back: Communication
Improvements: Coaching Skills
Cards on the Table: Performance Feedback
Upon completion of this course, participants should have an understanding of their role as managers and tools to navigate the fundamentals successfully.
Questions This Page Answers About Web-Based Management Training
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My group of managers could use a refresher course. Who has this?
“I have never attended D&I training before and didn’t know what to expect. This exceeded my expectations. It wasn’t boring. It was timely and relevant. D&I can be a sensitive topic with some and I felt like the approach here brought people along with being judgmental or condemning anyone.”
Training Participant, ICBA
“Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”
Simon B., R.E. Carroll Inc.
“Charles’ presentation style is so engaging that I felt like he was speaking to me! Thanks for making what could be a dry topic a fun session!”
Training Participant, Data Driven Storytelling (Virtual)
“My director just called me and said whatever discussions you and Stefanie had made this training focused, interesting, fun, and valuable – she’s already getting additional feedback on the team (they love the interactivity). She already wants me to work with you and Chris on something else. And she’s not an easy push….so thank you, thank you!”
Leo S., Training and Development, HHS
“I wanted to thank you again for the chat training. This was essential to our new chat initiative moving forward, and we hope to see some substantial increases in our customer satisfaction scores in the upcoming new year.”
Brad B., IT Manager, Major US Bank’s IT Service Desk Manager
“Thank you. This was the first course I’ve had virtually that truly maxed the technology to solicit audience participation. Thanks for teaching by doing!”
Training Participant, National Academies of Science, Engineering, and Medicine
“Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”
Hugh H., Director of Program Development, Friends of Crown Heights Educational Centers Inc.
“This course provided everything you would need to hold a successful chat.”
Chat Webinar Participant, Port Authority of Allegheny County
BASIC SUPERVISION SKILLS WEB-BASED TRAINING
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