Course Highlights

This supervision skills crash course will:

  • Address best practices for holding people accountable.
  • Explain levels of delegation.
  • Explore the importance of communicating “what” and “why.”
  • Offer a model for providing real-time feedback.
  • Suggest a framework for holding a corrective conversation.

Course Overview

This two-hour crash course in supervision covers the fundamentals managers should know about supervising others. It offers practical tools participants can apply immediately after the class. Topics include accountability, communication, delegation, coaching skills, and performance feedback. This program is appropriate for people new to supervision and those interested in sharpening their skills with a quick refresher course. Note: This course is designed to get people up to speed as quickly as possible. It is not a comprehensive management skills program.

Program Objectives

At this program’s conclusion, participants should be able to:

  • Outline their responsibilities to their direct reports.
  • Choose behaviors that align with their organization’s values and culture.
  • Differentiate activities for which they can and can’t hold others accountable.
  • Explain to their direct reports what an “A” looks like.
  • Delegate at the right level.
  • Give complete information when delegating.
  • Encourage questions when delegating.
  • Develop a check-in schedule.
  • Use the LLC coaching method.
  • Leverage praise effectively.
  • Hold a basic growth-and-development conversation.
  • Provide corrective feedback.

Program Modules

  • Fundamentals: A Supervisor’s Role and Responsibilities
  • Cornerstones: Values and Culture
  • Work Management: Accountability
  • From Me to You and Back: Communication
  • Assignments: Delegation
  • Improvements: Coaching Skills
  • Cards on the Table: Performance Feedback

Upon completion of this course, participants should have an understanding of their role as managers and tools to navigate the fundamentals successfully.