Course Outcomes

This web-based mentoring series will:

  • Provide an overview of the mentoring process.
  • Share best practices for guiding, questioning, and listening.
  • Offer several models and frameworks for guiding protégés.
  • Give an overview of the training process.
  • Discuss motivation.

Course Overview

A strong mentoring program can quickly build employees’ skills and increase engagement levels. This course talks about why, when, and how to mentor. Groups taking part in the session can expect to click, chat, and discuss as they move through this hands-on web training course. The program consists of 5 90-minute to 2-hour sessions. Organizations can purchase the sessions as a series or as individual segments. Segments can be taught on consecutive days or spread over a longer time period.

Segment One: The Mentoring Process Overview

At this segment’s conclusion, participants should be able to:

  • Define mentoring.
  • Discuss the benefits of mentoring.
  • Explain the roles associated with the mentoring process.
  • Describe the activities for which each person is responsible.
  • Set mentoring goals.
  • Use the LLC feedback method.
  • Adhere to basic best practices for making the relationship run smoothly.
  • Discuss how mentoring can increase employee engagement levels.

Segment Modules

  • Basic Definitions, History, and Your Experience
  • Six Benefits of the Process
  • Roles
  • Best Practices
  • The Payoff

Homework

Watch two of the three assigned videos.

Segment Two: Questioning Skills

At this segment’s conclusion, participants should be able to:

  • Discuss human needs within the context of mentoring.
  • Explain the different ways people arrive to the mentoring process.
  • Adopt behaviors that show they believe in their protégés.
  • Identify actions to build trust during the mentoring process.
  • Apply the coaching question accordion model.
  • Identify questions to identify root causes, discover patterns, probe, and other goals.
  • Explain how people make decisions and how to use questions to broaden another person’s perspective.
  • Avoid questioning mistakes.

Segment Modules

  • The Mentor’s Mindset
  • The Question Accordion
  • Situational Questions
  • How People Make Decisions
  • Questioning Pitfalls

Homework

Develop a question bank to use with protégés.

Segment Three: Listening Skills

At this segment’s conclusion, participants should be able to:

  • Explain why listening is important to the mentoring process.
  • Discuss the time most people spend listening and why the skill is rarely taught in school.
  • Identify the look, sound, and feel of listening.
  • Discuss listening styles.
  • Describe style strengths and shortcomings.
  • Identify opportunities to improve listening.
  • Implement solutions to overcome listening roadblocks.
  • Demonstrate the RAP listening model.

Segment Modules

  • Listening Facts and Figures
  • What Good Listening Looks, Sounds, and Feels Like
  • Listening Styles and Assessment
  • Listening Roadblocks and Solutions
  • Encouraging Protégés to Listen

Homework

Practice the listening techniques discussed in this segment.

Segment Four: Training Skills

At this segment’s conclusion, participants should be able to:

  • Explain what makes a training program a success or failure in the eyes of its participants.
  • Adhere to adult learning principles.
  • Discuss the importance of training goals and objectives.
  • Write training objectives.
  • Describe the hats trainers wear.
  • Follow guidelines for making learning sticky.
  • Troubleshoot common problems trainers face.

Segment Modules

  • Basics
  • Adult Learners
  • Learner Goals and Objectives
  • The Trainer’s Hats and Behaviors
  • Program Variety
  • Troubleshooting

Homework

Read two of three suggested articles.

Segment Five: Motivation

At this segment’s conclusion, participants should be able to:

  • Discuss whether people can be motivated.
  • Define motivation.
  • Explain the benefits of motivation.
  • Discuss ten factors that can create a motivational environment.
  • Identify their opportunities to improve the motivational environment.
  • Describe how a physical environment affects motivation.
  • Explain hygiene theory.
  • Take action to create an environment where their protégés can succeed.

Segment Modules

  • Why Motivation Matters
  • Creating a Motivational Environment
  • Assessment
  • The Physical World
  • Hygiene Theory

By the conclusion of this interactive web-based training course, participants should have a good understanding of the mentoring process, questioning skills mentors use, listening, training, and motivation.