Course Highlights

This management course for people managing remote employees will:

  • Discuss the benefits and challenges associated with managing remote teams.
  • Explain what to measure instead of attendance.
  • Provide a list of questions to ask remote employees.
  • Share models for ensuring shared expectations, providing feedback, and including all necessary people in work communication and decisions.

Course Overview

This two-hour management course is designed to give people supervising remote workers and other decentralized employees the basic skills they need to manage from a distance. The program begins by identifying several factors that can cause remote work or telework to fail.

After that discussion, we will look at trends, risks, and benefits. After that discussion, we will walk through a template explaining expectations and the rationale for those standards. Once participants understand the structure, they will develop an expectations statement of their own.

Following that exercise, we will talk about conditions where remote work makes sense and situations where remote work may not be the best fit for an employee. Additionally, we will discuss alternatives to 100% remote work and questions managers should ask to ensure working from a distance is still a good option.

The next program module examines what remote managers should measure and how those elements differ from what in-person managers may gauge. We will also discuss ways to create a collaborative culture and the questions managers should ask remote employees about the overall work experience, well-being and work-life balance, communication, performance, and career growth.

The course concludes with a case studies and a conversation about delegation and the tools managers can use to drive accountability and give feedback.

Program Objectives

At this program’s conclusion, participants should be able to:

  • Explain root causes that can sabotage remote work.
  • Identify the trends, risks, and benefits of remote work in the modern workplace.
  • Self-assess personal readiness and opportunities to manage a teleworking team.
  • Define the competencies required for effective teleworking to ensure fit and success.
  • Create a cohesive remote work management strategy that supports individual work styles and maximizes performance.
  • Build a collaborative teleworking team culture.
  • Outline teleworking home base standards for consistent performance.
  • Determine a communication plan that provides support to the team and other stakeholders using RACI.
  • Use the CARE framework to address challenges related to remote work.

Program Modules

  • Remote Work Fundamentals: Trends, Risks, and Benefits
  • Strategic Fit: When Telework Makes Sense
  • Collaboration: Deliberate Moves
  • The Environment: What Workers Need at Home
  • In the Loop: Communication and Accountability

Upon the conclusion of this web-based management course, participants should feel more confident and competent in the abilities to manage remote employees.