Course Highlights

This web-based meeting management course will:

  • Differentiate a meeting’s content from its process and suggest questions to ask about each to identify improvement opportunities.
  • Offer a model (FRAME) for kicking off a meeting.
  • Introduce multiple techniques for bringing voices forward.
  • Provide a framework (HEARD) for managing conflict in meetings.

Course Overview

“Not another meeting!” “Doesn’t he know he dominates the conversation?” “Can’t she tell nobody is listening?” Face it, a lot of meetings are just bad. People come unprepared, they don’t have a plan, and they waste time going down rabbit holes. This web-based course covers the fundamentals of running good meetings. During the course, participants will learn the actions they should take to set the stage for success, pitfalls to avoid, basic facilitation skills, and troubleshooting techniques.

Program Objectives

At this program’s conclusion, participants should be able to:

  • Explain why people meet and the conditions that suggest a meeting should not occur.
  • Ask questions to find improvement opportunities related to content and process.
  • Use the FRAME model to introduce a meeting.
  • Identify best practices to follow at the meeting’s beginning, middle, and end.
  • Describe ways groups can make decisions.
  • Use multiple tools to bring voices forward.
  • Demonstrate several listening skills: repeating, summarizing, probing, reflecting, and encouraging.
  • Use the HEARD model to navigate conflict in meetings.
  • Troubleshoot common problems.

Program Modules

  • The Basics of Effective Meetings: Why Get Together
  • Process and Content: Avoiding Failure
  • Setting the Stage for Success: Cornerstone Best Practices
  • Actions Effective Facilitators Use: Guiding Discussions
  • How to Control a Meeting: Staying Focused

By the end of this web-based training program, participants should understand the fundamental skills required to organize and facilitate a meeting. They should also be able to avoid a plethora of common problems.