Course Highlights

This management training program will:

  • Outline six fundamental management principles that drive employee engagement.
  • Discuss how a manager’s choices directly affect employee engagement.
  • Share best practices for delegating, coaching, and holding people accountable.
  • Suggest ideas for making time for one-on-one meetings and other management activities.

Course Overview

People who lead engaged workforces understand the benefits an initiative-taking staff can realize for their companies. Turnover decreases, customer satisfaction increases, profitability goes up, and theft, workplace injury incidents, and absenteeism go down. Furthermore, people who are engaged at work derive greater satisfaction than those who are checked out or simply going through the motions of the day.

This two-part virtual program addresses the skills managers need to drive engagement. The course introduces and builds on six core principles: balancing people, process, and product, showing appreciation, asking the right questions, reducing ambiguity, setting performance targets, and communicating clearly, concisely, and with an appropriate amount of compassion. Each segment lasts about two hours. We can conduct the program on the same day with a break between the segments or on consecutive or nonconsecutive days.

Segment One Objectives

At this segment’s conclusion, participants should be able to:

  • Explain six management principles that drive engagement.
  • Identify characteristics of effective and ineffective managers.
  • Choose brain-friendly communication.
  • Explain the elements of a good one-on-one meeting.
  • Identify questions to better understand direct reports.
  • Articulate the benefits of delegation.
  • Explain what to delegate and what not to delegate.
  • Describe good delegation.
  • Use questions rather than statements to shape thinking.

Segment One Modules

  • Give and Take: The Motivated Workforce
  • Grey Matters: The Adult Brain at Work
  • One on One: Communication Fundamentals
  • Clear and Correct: Delegation Skills
  • From Tell to Ask: Questioning for Development

Segment Two Objectives

At this segment’s conclusion, participants should be able to:

  • Recognize “A” behavior and results.
  • Deliver meaningful positive feedback.
  • Use the LLC feedback model.
  • Demonstrate the modified sandwich feedback model.
  • Deliver open-faced sandwich feedback.
  • Use questions in favor of statements when delivering feedback.
  • Handle resistance to feedback.
  • Develop based on potential and performance.
  • Identify ways to find the time to manage.

Segment Two Modules

  • Sign, Sign, Everywhere a Sign: High-Performing Employees
  • In the Loop: General Feedback Guidelines
  • That’s an A: How to Reinforce the Good Stuff
  • Course Correction: How to Address Shortcomings
  • A Strategic View: Performance and Potential

By the conclusion of this virtual training program, participants should understand the steps they can take to better engage and lead their direct reports.