Mix-and-Match Management Training Program Part Three
Delegation: The Art and Science of Effectively Letting Go
Available Formats: Virtual Classroom Course
This instructor-led delegation skills course builds on Six Core Principles: What Every Manager Should Know and introduces the process and value of delegation. It is typically the third segment of a six-session program called The Right Combination: Mix-and-Match Management Training Program.
At this session’s conclusion, participants should be able to:
Define delegation and delegation levels.
Explain how their values are directly tied to what they delegate.
Describe good reasons not to delegate.
Discuss barriers to delegation.
Avoid delegation mistakes.
Determine their delegation quotient (DQ).
Avoid reverse delegation.
Use delegation to engage and develop people.
Why Delegate: The Payoffs
DQ and Values: Attitudes Toward Delegation
Task Identification: What to Delegate and at What Level
The Facts: Information to Communicate During Delegation
The Framework: Conversation Planning
Troubleshooting: Pitfall Avoidance
The Core and Delegation: How They Tie Together
By the conclusion of this session, participants should understand what to delegate, how to delegate, and how the core principles discussed in session one relate to delegation.
Questions This Page Answers About Web-Based Management Training
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“Charles’ presentation style is so engaging that I felt like he was speaking to me! Thanks for making what could be a dry topic a fun session!”
Training Participant, Data Driven Storytelling (Virtual)
“Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”
Simon B., R.E. Carroll Inc.
“This course provided everything you would need to hold a successful chat.”
Chat Webinar Participant, Port Authority of Allegheny County
“My director just called me and said whatever discussions you and Stefanie had made this training focused, interesting, fun, and valuable – she’s already getting additional feedback on the team (they love the interactivity). She already wants me to work with you and Chris on something else. And she’s not an easy push….so thank you, thank you!”
Leo S., Training and Development, HHS
“I have never attended D&I training before and didn’t know what to expect. This exceeded my expectations. It wasn’t boring. It was timely and relevant. D&I can be a sensitive topic with some and I felt like the approach here brought people along with being judgmental or condemning anyone.”
Training Participant, ICBA
“I wanted to thank you again for the chat training. This was essential to our new chat initiative moving forward, and we hope to see some substantial increases in our customer satisfaction scores in the upcoming new year.”
Brad B., IT Manager, Major US Bank’s IT Service Desk Manager
“Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”
Hugh H., Director of Program Development, Friends of Crown Heights Educational Centers Inc.
“Thank you. This was the first course I’ve had virtually that truly maxed the technology to solicit audience participation. Thanks for teaching by doing!”
Training Participant, National Academies of Science, Engineering, and Medicine
INSTRUCTOR-LED ONLINE MANAGEMENT TRAINING SERIES
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