Do You Hear What I Hear?: Listening for Better Understanding
Available Formats: Virtual Classroom Course
This listening skills course will:
Explain the benefits of listening.
Suggest techniques for building rapport.
Offer specific tactics for giving people undivided attention.
Share best practices for reflective listening.
In today’s noisy world, genuine listening is not often found. This virtual classroom course focuses on the skills people need to give others their undivided attention, show interest, withhold judgment, probe for additional information, avoid bad habits, read body language and facial expressions, and leverage listening to manage difficult interactions.
At this program’s conclusion, participants should be able to:
Explain how they can benefit from improving their listening skills.
Discuss the role of listening in the communication process.
Identify bad habits and listening traps.
Read facial expressions and nonverbal responses.
Listen in difficult situations.
In-Depth Active Listening
Listening to Difficult People
By the conclusion of this web-based training course, participants should have an understanding of listening’s value. They should also have command of some fundamental techniques for actively listening to others.
Questions This Page Answers About Web-Based Listening Skills Training
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“I wanted to thank you again for the chat training. This was essential to our new chat initiative moving forward, and we hope to see some substantial increases in our customer satisfaction scores in the upcoming new year.”
Brad B., IT Manager, Major US Bank’s IT Service Desk Manager
“Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”
Simon B., R.E. Carroll Inc.
“Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”
Hugh H., Director of Program Development, Friends of Crown Heights Educational Centers Inc.
“Charles’ presentation style is so engaging that I felt like he was speaking to me! Thanks for making what could be a dry topic a fun session!”
Training Participant, Data Driven Storytelling (Virtual)
“I have never attended D&I training before and didn’t know what to expect. This exceeded my expectations. It wasn’t boring. It was timely and relevant. D&I can be a sensitive topic with some and I felt like the approach here brought people along with being judgmental or condemning anyone.”
Training Participant, ICBA
“This course provided everything you would need to hold a successful chat.”
Chat Webinar Participant, Port Authority of Allegheny County
“Thank you. This was the first course I’ve had virtually that truly maxed the technology to solicit audience participation. Thanks for teaching by doing!”
Training Participant, National Academies of Science, Engineering, and Medicine
“My director just called me and said whatever discussions you and Stefanie had made this training focused, interesting, fun, and valuable – she’s already getting additional feedback on the team (they love the interactivity). She already wants me to work with you and Chris on something else. And she’s not an easy push….so thank you, thank you!”
Leo S., Training and Development, HHS
LISTENING SKILLS WEB-BASED TRAINING
COURSE . WEBINAR . PROGRAM