Course Outcomes

This web-based empathy program for leaders will:

  • Define seven types of empathy.
  • Explain the positive effects of empathetic leadership.
  • Discuss the negative results a lack of empathy can create.
  • Demonstrate one-to-one empathy.
  • Outline an ecosystem where organizations and people flourish when leaders regularly leverage connection and empathy.
  • Explain six fundamental needs employees share.
  • Identify each participant’s top character strengths.
  • Offer strategies to leverage those strengths to create a culture that meets employee needs.
  • Discuss design and the role of empathy in creating well-designed processes and products.

Course Overview

When it comes to leading with empathy, there’s a lot more to it than learning some people skills and how to walk in another person’s shoes. This three-part course is designed specifically for groups that want to approach empathy strategically and learn how to create an empathetic ecosystem at work. The program addresses the benefits of empathetic leadership, the negative results a lack of empathy can create, the various ways empathy manifests, six fundamental needs employees share, 24 characteristics strengths, and how leaders can leverage their top strengths to create a connected culture that creates an environment where their employees and organization can flourish and thrive.


Complete an individual empathy assessment.

Segment One

At this segment’s conclusion, participants should be able to:

  • Explain seven types of empathy.
  • Demonstrate the elements of one-to-one empathy.
  • Define empathetic leadership.
  • Describe Business Training Works’ culture pyramid and how people must be a cornerstone for any organization to achieve long-term balance.
  • Discuss why empathy and collaboration are replacing command and control leadership in many leading organizations.

Segment Modules

  • Seven Flavors: How Empathy Manifests
  • EMPATHY: Elements of Connecting One-to-One
  • Empathy Muscle Building: Steps to Take When It’s Not Coming Naturally
  • Empathetic Leadership: What It Is and Why Now


Complete a character strengths assessment.

Segment Two

At this segment’s conclusion, participants should be able to:

  • Explain the empathy ecosystem and value of fostering an in-sync organization.
  • Identify activities that can meet six universal needs employees share.
  • Discuss their character strengths and how they can leverage them to create a more connected workplace.
  • Leverage vision, voice, and human value to build a culture of engagement.
  • Employ a range of tactics to shape an empathetic workplace culture.
  • Explain how organizations should use empathy when designing processes and products.

Segment Modules

  • The Connected Organization: How Elements Interact in the Ecosystem
  • Six Universal Needs: Meeting What Matters
  • Pure Gold: 24 Positive Characteristics to Leverage
  • Vision, Voice, and Value: Shared Purpose, Common Understanding, and Empathy


Read two assigned articles.

Segment Three

At this segment’s conclusion, participants should be able to:

  • Discuss the habits empathetic leaders regularly practice.
  • Determine which habits they regularly practice and which they could add to increase their effectiveness.
  • Identify the traits empathetic cultures share.
  • Decide the areas the organization could improve to move toward a culture of empathy.
  • Describe how empathy relates to processes and products.
  • Explain the empathy-authenticity connection.
  • Practice empathy when designing employee, user, and customer experiences.

Segment Modules

  • Personal Tactics: Specific Actions People Take That Shape Culture
  • Organizational Strategies: Systems Organizations Put in Place to Promote Empathy
  • The Empathy-Authenticity Connection: Organizational Listening
  • Great X: How Empathy Should Shape Experiences

By the conclusion of this three-part course, participants should be able to leverage empathy as the lead their teams and complete their work.