Course Outcomes

This email etiquette and productivity course will:

  • Outline email etiquette best practices.
  • Share best practices for reducing email volume.
  • Provide instructions for creating and using templates and text snippets.
  • Offer ideas for organizing messages.
  • Review options for using rules.

Course Overview

While many people use Outlook, few people get all they can from the program. This instructor-led course addresses the fundamentals of email etiquette and best practices for keeping email organized and zeroing out an inbox each day. The class also shares ideas for managing calendars, tasks, notes, and lists. The interactive program is ideally suited for groups who would like to improve both their efficiency and email etiquette.

Program Objectives

At this program’s conclusion, participants should be able to:

  • Determine the most appropriate communication channel.
  • Decide who should be on the to, cc, and bcc lines.
  • Create a subject line that provides readers with a clue about the content of the message.
  • Use “reply all” appropriately.
  • Reduce the likelihood of “reply all” abuse when sending messages.
  • Use rules and folders to organize email.
  • Create rules to mute conversations.
  • Call out the purpose of a message.
  • Craft a bottom-line first message.
  • Use templates and Quick Parts.
  • Avoid adding peripheral ad-hoc communication channels.

Program Modules

  • A Better Message: Targeting Your Text
  • Over Here, Over There: Organizing with Folders and Rules
  • Mailbox Hacks: Applying Tricks and Tips
  • The Week in Review: Calming the Calendar
  • Lists: Creating Notes

By the end of this two-hour workshop, participants should understand basic email etiquette and best practices for managing their inboxes, calendars, and to-do lists.