This email etiquette and productivity course will:
Outline email etiquette best practices.
Share best practices for reducing email volume.
Provide instructions for creating and using templates and text snippets.
Offer ideas for organizing messages.
Review options for using rules.
While many people use Outlook, few people get all they can from the program. This instructor-led course addresses the fundamentals of email etiquette and best practices for keeping email organized and zeroing out an inbox each day. The class also shares ideas for managing calendars, tasks, notes, and lists. The interactive program is ideally suited for groups who would like to improve both their efficiency and email etiquette.
At this program’s conclusion, participants should be able to:
Determine the most appropriate communication channel.
Decide who should be on the to, cc, and bcc lines.
Create a subject line that provides readers with a clue about the content of the message.
Use “reply all” appropriately.
Reduce the likelihood of “reply all” abuse when sending messages.
Use rules and folders to organize email.
Create rules to mute conversations.
Call out the purpose of a message.
Craft a bottom-line first message.
Use templates and Quick Parts.
Avoid adding peripheral ad-hoc communication channels.
A Better Message: Targeting Your Text
Over Here, Over There: Organizing with Folders and Rules
Mailbox Hacks: Applying Tricks and Tips
The Week in Review: Calming the Calendar
Lists: Creating Notes
By the end of this two-hour workshop, participants should understand basic email etiquette and best practices for managing their inboxes, calendars, and to-do lists.
Questions This Page Answers About Web-Based Microsoft Outlook Training
My team needs a course that covers the fundamentals of email etiquette and Microsoft Outlook. Who can help us?
Where can I find an Outlook training program?
I need instructor-led training for email etiquette and Microsoft Outlook. Who offers this?
“I have never attended D&I training before and didn’t know what to expect. This exceeded my expectations. It wasn’t boring. It was timely and relevant. D&I can be a sensitive topic with some and I felt like the approach here brought people along with being judgmental or condemning anyone.”
Training Participant, ICBA
“I wanted to thank you again for the chat training. This was essential to our new chat initiative moving forward, and we hope to see some substantial increases in our customer satisfaction scores in the upcoming new year.”
Brad B., IT Manager, Major US Bank’s IT Service Desk Manager
“Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”
Hugh H., Director of Program Development, Friends of Crown Heights Educational Centers Inc.
“Charles’ presentation style is so engaging that I felt like he was speaking to me! Thanks for making what could be a dry topic a fun session!”
Training Participant, Data Driven Storytelling (Virtual)
“This course provided everything you would need to hold a successful chat.”
Chat Webinar Participant, Port Authority of Allegheny County
“Thank you. This was the first course I’ve had virtually that truly maxed the technology to solicit audience participation. Thanks for teaching by doing!”
Training Participant, National Academies of Science, Engineering, and Medicine
“Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”
Simon B., R.E. Carroll Inc.
“My director just called me and said whatever discussions you and Stefanie had made this training focused, interesting, fun, and valuable – she’s already getting additional feedback on the team (they love the interactivity). She already wants me to work with you and Chris on something else. And she’s not an easy push….so thank you, thank you!”
Leo S., Training and Development, HHS
ONLINE INSTRUCTOR-LED MICROSOFT OUTLOOK TRAINING
COURSE . WEBINAR . PROGRAM