Course Outcomes

This web-based delegation skills training program will:

  • Provide a framework for delegation and holding people accountable.
  • Identify what should and should not be delegated.
  • Offer a feedback model for debriefing after delegation.
  • Outline actions managers can take to buoy their success with the delegation process.
  • Suggest appropriate responses to common delegation problems.

Course Overview

When managers master the art of delegation, they develop their people, increase ownership, and free their time to work on other projects. Although some leaders delegate well with no formal training, most benefit from learning models, frameworks, and processes they can apply and apply again. This training course consists of two segments lasting about two hours each. The program combines process and practice to arm those who participate with the basics they need to assign tasks, monitor progress, and coach in real time if needed. The course is suitable for anyone who is interested in driving employee engagement through deliberate delegation.

Segment One Objectives

At this segment’s conclusion, participants should be able to:

  • Explain the benefits of effective delegation.
  • Identify delegation barriers.
  • Decide what to delegate.
  • Follow steps for effective delegation.
  • Select the right person for the right task.
  • Delegate an appropriate level of authority.

Segment Modules

  • Why: Understanding Benefits, Drawbacks, and Barriers
  • What: Identifying Tasks
  • Who: Choosing the Right Person
  • How: Following Some Basic Rules
  • Pitfalls: Avoiding Common Problems

Segment Two Objectives

At this segment’s conclusion, participants should be able to:

  • Communicate what’s delegated effectively.
  • Use questions to generate buy-in, coach, and confirm understanding.
  • Monitor delegated tasks.
  • Give feedback.
  • Overcome resistance.

Segment Modules

  • Getting Together: Holding the Delegation Meeting
  • Communicating Effectively: Words Matter
  • No Dropped Balls: Checking In and Following Up
  • Giving Feedback: Recognition and the Improvement Cycle
  • Troubleshooting: When People Don’t Perform

By the end of this two-part program, participants should feel confident and competent in the ability to delegate the right tasks to the right people.