Course Outcomes

This conflict management course will:

  • Teach participants to recognize the sources and causes of conflict and points of disagreement.
  • Give participants tools for viewing conflict strategically.
  • Explore conflict resolution styles.
  • Identify desired outcomes.
  • Furnish multiple suggestions for addressing common conflict challenges.

Course Overview

To some extent, conflict is inevitable in any organization. There aren’t “good guys” or “bad guys,” but there are people representing different interests who have conflicting goals. For instance, marketing is pushing delivery dates, and sourcing is concerned about filling product orders. Both groups want the company to succeed, and they need to find common ground. This two-part virtual course suggests best practices for navigating and managing conflict at work. The program is interactive, instructor led and ideally suited for groups who want to learn skills for managing different points of view.

Segment One Objectives

At this segment’s conclusion, participants should be able to:

  • Identify factors that create conflict in the workplace.
  • Recognize common sources of conflict.
  • Articulate the benefits of conflict.
  • Identify possible responses to conflict.
  • Explain possible outcomes.
  • Work toward a deliberate goal.

Segment One Modules

  • Something’s Brewing: Sources of Disagreement
  • From Watered Down to Bitter: Responses to Conflict Explained
  • A Matter of Taste: Elements that Influence Position
  • Cool Beans!: Beneficial Aspects of Conflict
  • Dark, Light, Decaffeinated: Conflict Resolution Styles
  • Through the Filter: Conflict Outcomes

Segment Two Objectives

At this segment’s conclusion, participants should be able to:

  • Identify potential points of disagreement before they surface.
  • Outline a conflict resolution model.
  • Choose from five conflict management styles.
  • Employ interpersonal communication skills to manage conflict.

Segment Two Modules

  • Planning the Harvest: Outlining a Conflict Resolution Model
  • Tending the Field: A Mindset for Managing Conflict
  • Minding the Pot: Situational Awareness and Decision Making
  • Good Growing Conditions: Creating a Positive Atmosphere
  • Pulping the Cherries: Tools for Better Listening and Empathy
  • Planting Future Seeds: Follow up to Regain Trust

By this program’s conclusion, participants should understand the basic tools and frameworks needed to successfully manage workplace conflict.