This online instructor-led empathetic communication skills course will:
- Provide an overview of the benefits of empathy.
- Help people recognize emotions in themselves and others.
- Discuss communication styles and their influence on how people apply empathy.
- Explain the connection between body language and empathy.
- Outline what empathetic listening is and isn’t.
- Suggest a framework for communicating empathy in writing.
A little bit of empathy can go a long way toward building stronger relationships with customers and coworkers. And with practice, almost anyone can improve his or her connecting skills. This instructor-led empathy course focuses on tactics for strengthening relationships with others. During the program, we will explore the benefits of empathetic communication and how tone, pacing, and other verbal cues can add to or detract from a positive interaction. We will also look at body language at its role in building or weakening connections. After discussing reflective listening and its relationship to empathy, participants will have the opportunity to apply the tools reviewed to several case studies. In the final segment of this online program, we will introduce tips and tactics for showing empathy in writing.
At this program’s conclusion, participants should be able to:
- Define empathy.
- Explain how empathy can improve communication.
- Describe how tone of voice, pacing, and other verbal cues impact an interaction.
- Demonstrate reflective listening.
- Use techniques for listening better to challenging speakers.
- Show compassion for disheartened, confused, and disgruntled people.
- Demonstrate empathy in writing.
- Put skills learned into practice.
- Pair Up: Walk In My Shoes
- Call It Out: Name That Feeling
- Matters of Style: The Communication Jungle
- I Hear What I See: Reading Body Language
- Listening: A Little Less Talk
- Troubleshooting: Challenging People
- Empathy in Writing: Email Know-How
By this program’s conclusion, participants should be able to apply a range of communication skills tools to strengthen their relationships with their coworkers and customers.