Empathetic Communication: Skills for Building Connections with Coworkers and Customers
Available Formats: Virtual Classroom Course
This online instructor-led empathetic communication skills course will:
Provide an overview of the benefits of empathy.
Help people recognize emotions in themselves and others.
Discuss communication styles and their influence on how people apply empathy.
Explain the connection between body language and empathy.
Outline what empathetic listening is and isn’t.
Suggest a framework for communicating empathy in writing.
A little bit of empathy can go a long way toward building stronger relationships with customers and coworkers. And with practice, almost anyone can improve his or her connecting skills. This instructor-led empathy course focuses on tactics for strengthening relationships with others. During the program, we will explore the benefits of empathetic communication and how tone, pacing, and other verbal cues can add to or detract from a positive interaction. We will also look at body language at its role in building or weakening connections. After discussing reflective listening and its relationship to empathy, participants will have the opportunity to apply the tools reviewed to several case studies. In the final segment of this online program, we will introduce tips and tactics for showing empathy in writing.
At this program’s conclusion, participants should be able to:
Explain how empathy can improve communication.
Describe how tone of voice, pacing, and other verbal cues impact an interaction.
Demonstrate reflective listening.
Use techniques for listening better to challenging speakers.
Show compassion for disheartened, confused, and disgruntled people.
Demonstrate empathy in writing.
Put skills learned into practice.
Pair Up: Walk In My Shoes
Call It Out: Name That Feeling
Matters of Style: The Communication Jungle
I Hear What I See: Reading Body Language
Listening: A Little Less Talk
Troubleshooting: Challenging People
Empathy in Writing: Email Know-How
By this program’s conclusion, participants should be able to apply a range of communication skills tools to strengthen their relationships with their coworkers and customers.
Questions This Page Answers About Web-Based Empathetic Communication Skills Training
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How can I help my team show more empathy in writing?
“Charles’ presentation style is so engaging that I felt like he was speaking to me! Thanks for making what could be a dry topic a fun session!”
Training Participant, Data Driven Storytelling (Virtual)
“I have never attended D&I training before and didn’t know what to expect. This exceeded my expectations. It wasn’t boring. It was timely and relevant. D&I can be a sensitive topic with some and I felt like the approach here brought people along with being judgmental or condemning anyone.”
Training Participant, ICBA
“This course provided everything you would need to hold a successful chat.”
Chat Webinar Participant, Port Authority of Allegheny County
“Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”
Hugh H., Director of Program Development, Friends of Crown Heights Educational Centers Inc.
“Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”
Simon B., R.E. Carroll Inc.
“Thank you. This was the first course I’ve had virtually that truly maxed the technology to solicit audience participation. Thanks for teaching by doing!”
Training Participant, National Academies of Science, Engineering, and Medicine
“My director just called me and said whatever discussions you and Stefanie had made this training focused, interesting, fun, and valuable – she’s already getting additional feedback on the team (they love the interactivity). She already wants me to work with you and Chris on something else. And she’s not an easy push….so thank you, thank you!”
Leo S., Training and Development, HHS
“I wanted to thank you again for the chat training. This was essential to our new chat initiative moving forward, and we hope to see some substantial increases in our customer satisfaction scores in the upcoming new year.”
Brad B., IT Manager, Major US Bank’s IT Service Desk Manager
EMPATHETIC COMMUNICATION SKILLS WEB-BASED TRAINING
COURSE . WEBINAR . PROGRAM