Offer tactics for improving interactions with members of different groups.
Address the danger of generalizing and stereotyping.
This virtual classroom course focuses on generational differences, how to recognize them, and how to leverage them on a team. The program covers the highlights offered in the literature on the topic, tactics for adapting to the needs of different groups, as well as the dangers of stereotyping.
At this program’s conclusion, participants should be able to:
Describe your understanding of generational differences and their impact on the modern workforce.
Explain what the literature says about the strengths of each generation, their preferred communication styles, and their workplace expectations.
Recognize generalizations and avoid stereotypes.
Incorporate new communication strategies into their daily practices.
Work better with members of different generations.
Historic Background: Who Studies This Stuff and Why
Traditionalists, Boomers, Xers, Millennials, Gen Z: An Overview of Who’s Who
The Business Impact of Generational Diversity: The Pluses and Minuses
Generation-Specific Solutions: Adapting Your Approach
Making Connections: Hiring, Retention, Benefits, Performance Management, and Leadership Development
By the end of this web-based training course, participants should have an awareness of what’s written about generational differences and the extent to which those assertions hold true in their workplace. They should also have a range of tools at their disposal for improving communication.
Questions This Page Answers About Web-Based Generational Diversity Training
Who offers a facilitator-led course in a web-based format on the subject of generational diversity?
Where can I find a webinar on managing generational differences?
My team needs to better understand generational differences, who can help?
“Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”
Simon B., R.E. Carroll Inc.
“I have never attended D&I training before and didn’t know what to expect. This exceeded my expectations. It wasn’t boring. It was timely and relevant. D&I can be a sensitive topic with some and I felt like the approach here brought people along with being judgmental or condemning anyone.”
Training Participant, ICBA
“This course provided everything you would need to hold a successful chat.”
Chat Webinar Participant, Port Authority of Allegheny County
“Charles’ presentation style is so engaging that I felt like he was speaking to me! Thanks for making what could be a dry topic a fun session!”
Training Participant, Data Driven Storytelling (Virtual)
“I wanted to thank you again for the chat training. This was essential to our new chat initiative moving forward, and we hope to see some substantial increases in our customer satisfaction scores in the upcoming new year.”
Brad B., IT Manager, Major US Bank’s IT Service Desk Manager
“Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”
Hugh H., Director of Program Development, Friends of Crown Heights Educational Centers Inc.
“Thank you. This was the first course I’ve had virtually that truly maxed the technology to solicit audience participation. Thanks for teaching by doing!”
Training Participant, National Academies of Science, Engineering, and Medicine
“My director just called me and said whatever discussions you and Stefanie had made this training focused, interesting, fun, and valuable – she’s already getting additional feedback on the team (they love the interactivity). She already wants me to work with you and Chris on something else. And she’s not an easy push….so thank you, thank you!”
Leo S., Training and Development, HHS
GENERATIONAL DIVERSITY WEB-BASED TRAINING
COURSE . WEBINAR . PROGRAM