Course Highlights

This web-based generational diversity course will:

  • Outline the dangers of stereotyping and explain how to use information about generational diversity appropriately.
  • Explain how a generation is formed.
  • Introduce the generations now found in the workplace.
  • Provide a framework, the BRIDGE model, for improving understanding across generations.
  • Give participants opportunities to practice applying the model to real-world scenarios.

Course Overview

This interactive course addresses one of the modern workplace’s most enduring challenges: generational diversity. While many generational diversity programs highlight the differences between generations, most fall short of providing actionable solutions. This workshop is different. While we do introduce the generations and what makes them unique, the bulk of the program focuses on the BRIDGE model for finding common ground and improving understanding among cohorts. The course uses several case studies to reinforce learning points and includes a robust digital handout for future reference.

Program Objectives

At this program’s conclusion, participants should be able to:

  • Discuss how race, gender, socio-economic status, and regional differences can affect the individual experiences of each generation’s members.
  • Explain the reasons various professions are concerned with understanding generational differences.
  • Describe the generations and the value they bring to the workplace.
  • Explain the signs of generational shifts: technological adoption and use, social and cultural values, economic and political climate, communication styles and preferences, and educational and workforce trends.
  • Identify adaptation strategies for working with members of different generations.
  • Apply the BRIDGE model when communicating across generations.
  • Ask questions to facilitate a comprehensive and empathetic dialogue.
  • Identify solutions to real-world business challenges related to generational diversity.

Program Modules

  • Historical Background: Who Studies This Stuff and Why
  • Introductions: An Overview of Who’s Who
  • Bend and Stretch: Ideas for Adapting
  • Building Bridges: Finding Common Ground
  • Cha Cha Cha Challenges: What Organizations Will Face
  • Be Prepared: Looking Forward

By the end of this interactive course, participants should be able to explain the various generations in the workplace and apply tools to improve communication with each.