Course Outcomes

This web-based generational diversity course will:

  • Explain how a generation is formed.
  • Discuss commonly accepted generational diversity models.
  • Offer tactics for improving interactions with members of different groups.
  • Address the danger of generalizing and stereotyping.

Course Overview

This virtual classroom course focuses on generational differences, how to recognize them, and how to leverage them on a team. The program covers the highlights offered in the literature on the topic, tactics for adapting to the needs of different groups, as well as the dangers of stereotyping.

Program Objectives

At this program’s conclusion, participants should be able to:

  • Describe generational differences and their impact on the modern workforce.
  • Explain the strengths of each generation, their preferred communication styles, and their workplace expectations.
  • Recognize generalizations and avoid stereotypes.
  • Incorporate new communication strategies into their daily practices.
  • Work better with members of different generations.

Program Modules

  • Historic Background: Who Studies This Stuff and Why
  • Traditionalists, Boomers, Xers, Millennials, Gen Z: An Overview of Who’s Who
  • The Business Impact of Generational Diversity: The Pluses and Minuses 
  • Generation-Specific Solutions: Adapting Your Approach
  • Making Connections: Hiring, Retention, Benefits, Performance Management, and Leadership Development

By the end of this web-based training course, participants should have an awareness of what’s written about generational differences and the extent to which those assertions hold true in their workplace. They should also have a range of tools at their disposal for improving communication.