In the Loop: Winning Feedback Skills for Improving Workplace Performance
Available Formats: Virtual Classroom Course
This employee feedback course for managers will:
Define feedback and explain its impact on workplace productivity and morale.
Review communication skills for giving productive feedback.
Provide opportunities for feedback practice.
Managers who don’t address underperformance and other employee problems usually find the problem gets worse. Team morale suffers, the manager’s credibility deteriorates, and others pick up the slack. This course provides participants with the fundamental information they need to hold an effective feedback session. The program suggests several models and allows for practice time and feedback from the facilitator.
At this program’s conclusion, participants should be able to:
Explain their goals for giving feedback.
Plan a feedback conversation.
Frame a conversation.
Follow a range of feedback models.
Handle a range of reactions.
The Purpose of Feedback: Understanding the Goal
Benefits of Mastering the Skill: Why It’s Good for You
Self-Assessment: Why Are You or Aren’t You Giving It
Communication Essentials: Laying the Groundwork for Success
Popular Models: Effective Frameworks
Handling Reactions: Plan for the Best, and Prepare for the Worst
Practice Makes Perfect: Your Turn
By the conclusion of this feedback skills program, participants should be able to plan and hold coaching and corrective conversations.
Questions This Page Answers About Web-Based Employee Feedback Skills Training
Who offers web-based training to help managers improve their skills at providing employee feedback?
My management team is uncomfortable giving employee feedback. Who can help?
Who offers instructor-led employee feedback skills training online?
“I have never attended D&I training before and didn’t know what to expect. This exceeded my expectations. It wasn’t boring. It was timely and relevant. D&I can be a sensitive topic with some and I felt like the approach here brought people along with being judgmental or condemning anyone.”
Training Participant, ICBA
“This course provided everything you would need to hold a successful chat.”
Chat Webinar Participant, Port Authority of Allegheny County
“Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”
Simon B., R.E. Carroll Inc.
“Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”
Hugh H., Director of Program Development, Friends of Crown Heights Educational Centers Inc.
“Charles’ presentation style is so engaging that I felt like he was speaking to me! Thanks for making what could be a dry topic a fun session!”
Training Participant, Data Driven Storytelling (Virtual)
“My director just called me and said whatever discussions you and Stefanie had made this training focused, interesting, fun, and valuable – she’s already getting additional feedback on the team (they love the interactivity). She already wants me to work with you and Chris on something else. And she’s not an easy push….so thank you, thank you!”
Leo S., Training and Development, HHS
“Thank you. This was the first course I’ve had virtually that truly maxed the technology to solicit audience participation. Thanks for teaching by doing!”
Training Participant, National Academies of Science, Engineering, and Medicine
“I wanted to thank you again for the chat training. This was essential to our new chat initiative moving forward, and we hope to see some substantial increases in our customer satisfaction scores in the upcoming new year.”
Brad B., IT Manager, Major US Bank’s IT Service Desk Manager
EMPLOYEE FEEDBACK SKILLS WEB-BASED TRAINING
COURSE . WEBINAR . PROGRAM