Online Instructor-Led Facilitation Skills Training for Affinity Group Facilitators
Facilitating Affinity Group Meetings: Driving Inclusion Through Targeted Discussions
Available Formats: Virtual Classroom Course
This facilitation skills course for cultural equity team and affinity group facilitators will:
Outline the value of affinity groups and cultural equity teams and explain the levels at which they can positively affect an organization.
Suggest potential goals and processes these groups may wish to adopt.
Recommend questions for groups to consider.
Offer best practices for facilitating robust discussions.
Provide strategies for navigating tough conversations and tense topics.
Cultural equity teams and affinity groups can weigh in and guide the experience employees and customers have with an organization. That said, it’s one thing to form a team or group and entirely something else to engage it in a meaningful way. This course introduces the fundamental facilitation skills people need to navigate significant conversations on topics related to workplace equity, opportunity, and brand decisions.
At this program’s conclusion, participants should be able to:
Describe the typical conditions that exist when cultural equity teams and affinity groups perform at their best.
Discuss the maturity continuum most cultural equity teams and affinity groups move through.
Define a group’s purpose and goals.
Explain the importance of data and measurement.
Identify areas for exploration, discussion, and action.
Practice deliberate listening.
Build trust and reduce risk.
Acknowledge different points of view.
Defining Voice: What Affinity Groups Can and Can’t Do
Questions This Page Answers About Web-Based Facilitation Skills Training for Affinity Group Facilitators
I’m looking for a short course to training my affinity group facilitators. Who can help me?
We want to have deeper conversations in our affinity groups. Can someone train us on facilitation skills?
What kind of training do affinity group facilitators need?
“This course provided everything you would need to hold a successful chat.”
Chat Webinar Participant, Port Authority of Allegheny County
“I wanted to thank you again for the chat training. This was essential to our new chat initiative moving forward, and we hope to see some substantial increases in our customer satisfaction scores in the upcoming new year.”
Brad B., IT Manager, Major US Bank’s IT Service Desk Manager
“Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”
Hugh H., Director of Program Development, Friends of Crown Heights Educational Centers Inc.
“Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”
Simon B., R.E. Carroll Inc.
“Charles’ presentation style is so engaging that I felt like he was speaking to me! Thanks for making what could be a dry topic a fun session!”
Training Participant, Data Driven Storytelling (Virtual)
“My director just called me and said whatever discussions you and Stefanie had made this training focused, interesting, fun, and valuable – she’s already getting additional feedback on the team (they love the interactivity). She already wants me to work with you and Chris on something else. And she’s not an easy push….so thank you, thank you!”
Leo S., Training and Development, HHS
“Thank you. This was the first course I’ve had virtually that truly maxed the technology to solicit audience participation. Thanks for teaching by doing!”
Training Participant, National Academies of Science, Engineering, and Medicine
“I have never attended D&I training before and didn’t know what to expect. This exceeded my expectations. It wasn’t boring. It was timely and relevant. D&I can be a sensitive topic with some and I felt like the approach here brought people along with being judgmental or condemning anyone.”
Training Participant, ICBA
ONLINE INSTRUCTOR-LED TRAINING FOR AFFINITY GROUP FACILITATORS
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