Mix-and-Match Management Training Program Part Four
Coaching Skills: Developing People One Conversation at a Time
Available Formats: Virtual Classroom Course
This instructor-led employee development course builds on Six Core Principles: What Every Manager Should Know and discusses coaching and employee development. It is typically the fourth segment of a six-session program called The Right Combination: Mix-and-Match Management Training Program.
At this session’s conclusion, participants should be able to:
Define what coaching is and is not.
Discuss common myths associated with coaching.
Explain the role of coaching in continuous improvement.
Ask a range of questions to guide employees.
Use a variety of coaching frameworks.
Describe the empathy-coaching connection.
Demonstrate active and empathetic listening.
Connect feedback to organizational, departmental, or personal goals.
The Coaching Mindset and Payoff: The Continuous Improvement Culture
Coaching Models: Available Frameworks
Powerful Questions: A Bank of Asks
Performance Alignment: Corrective Coaching
The Core and Coaching: How They Tie Together
By the conclusion of this two-hour session, participants should be able to plan and conduct a coaching conversation. They should also be able to explain how coaching is connected to the core principles discussed in session one.
Questions This Page Answers About Web-Based Management Training
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Training Participant, ICBA
“Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”
Simon B., R.E. Carroll Inc.
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Training Participant, Data Driven Storytelling (Virtual)
“Thank you. This was the first course I’ve had virtually that truly maxed the technology to solicit audience participation. Thanks for teaching by doing!”
Training Participant, National Academies of Science, Engineering, and Medicine
“My director just called me and said whatever discussions you and Stefanie had made this training focused, interesting, fun, and valuable – she’s already getting additional feedback on the team (they love the interactivity). She already wants me to work with you and Chris on something else. And she’s not an easy push….so thank you, thank you!”
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INSTRUCTOR-LED ONLINE MANAGEMENT TRAINING SERIES
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