Course Highlights

This emotional intelligence training course will:

  • Outline the advantages of developing emotional intelligence.
  • Provide participants with an EQ assessment and help them interpret their scores.
  • Offer concrete tools and techniques for improving their emotional intelligence.

Course Overview

While technical skills are important, most people don’t perform as well as they could without emotional intelligence. This four-hour course explores the ins and outs of emotional intelligence. Participants will learn what it is and how to use it at work and home to improve relationships, build trust, and adapt.  The workshop uses a proprietary assessment, “Emotional Intelligence 2.0*,” by Travis Bradberry and Jean Greaves as pre-work and a reference tool.

* The book retails for about $20 per copy and is not included in the course facilitation fee. If you wish to use this assessment instead of our proprietary tool, participants should obtain a copy, read it, and complete the assessment before attending the first session. We can coordinate the purchase and include it in the invoice if needed. Note: Because the book includes a one-time assessment code, we recommend avoiding used copies.

Segment One Objectives

At this segment’s conclusion, participants should be able to:

  • Define emotional intelligence and why it matters.
  • Describe an emotional intelligence model and related competencies.
  • Discuss the EQ appraisal baseline.
  • Explain self-awareness and how the brain behaves under stress conditions.

Segment One Modules

  • The Heart of the Matter: Why EQ and EI Matter
  • By the Numbers: A Few Facts and Figures
  • A Starting Point: The Model and Appraisal
  • A Look in the Mirror: Self-Awareness

Segment Two Objectives

At this segment’s conclusion, participants should be able to:

  • Practice better self-management.
  • Explain empathy and its relationship to social awareness.
  • Discuss organizational awareness and navigating office politics.
  • Employ relationship-management tactics.
  • Recognize emotional intelligence traps.

Segment Two Modules

  • Responsibility and Regulation: Self-Management
  • Reading Rooms: Social Awareness
  • Deliberate Connection: Relationship Management
  • Bring It Together: Wrap Up

By the conclusion of this two-segment virtual workshop, participants should be able to explain emotional intelligence and use strategies and tools for overcoming any related roadblocks or blind spots that might hinder their professional success.