Highlight common pitfalls senders of email often make.
Explain the basic legal obligations organizations and employees have related to email.
Email is an essential communication tool in today’s workplace and like any other instrument, it must be used correctly to get the most from it. This virtual classroom training course covers the basics of email etiquette that anyone sending messages should understand.
At this program’s conclusion, participants should be able to:
Write a professional email.
Manage the time they spend writing and reading email.
Explain how the law governs email.
Avoid common errors.
The Basics: Understanding the Fundamentals
Credibility: What Builds It and What Tears It Down
The Reader: Knowing Your Audience
Writing Clearly: A Single Rapid Read
Looking Good: Making Text Palatable
The Law: Legal Considerations
By the conclusion of this interactive web-based training course, participants should have a good understanding of email etiquette and how to send professional correspondence online.
Questions This Page Answers About Web-Based Email Etiquette Training
Who offers web-based email etiquette training?
Where can I find an email etiquette webinar for a private group?
Who offers instructor-led email etiquette training online?
“I have never attended D&I training before and didn’t know what to expect. This exceeded my expectations. It wasn’t boring. It was timely and relevant. D&I can be a sensitive topic with some and I felt like the approach here brought people along with being judgmental or condemning anyone.”
Training Participant, ICBA
“Thank you. This was the first course I’ve had virtually that truly maxed the technology to solicit audience participation. Thanks for teaching by doing!”
Training Participant, National Academies of Science, Engineering, and Medicine
“Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”
Hugh H., Director of Program Development, Friends of Crown Heights Educational Centers Inc.
“My director just called me and said whatever discussions you and Stefanie had made this training focused, interesting, fun, and valuable – she’s already getting additional feedback on the team (they love the interactivity). She already wants me to work with you and Chris on something else. And she’s not an easy push….so thank you, thank you!”
Leo S., Training and Development, HHS
“Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”
Simon B., R.E. Carroll Inc.
“Charles’ presentation style is so engaging that I felt like he was speaking to me! Thanks for making what could be a dry topic a fun session!”
Training Participant, Data Driven Storytelling (Virtual)
“I wanted to thank you again for the chat training. This was essential to our new chat initiative moving forward, and we hope to see some substantial increases in our customer satisfaction scores in the upcoming new year.”
Brad B., IT Manager, Major US Bank’s IT Service Desk Manager
“This course provided everything you would need to hold a successful chat.”
Chat Webinar Participant, Port Authority of Allegheny County
EMAIL ETIQUETTE WEB-BASED TRAINING
COURSE . WEBINAR . PROGRAM