Course Highlights

This email etiquette course will:

  • Define email etiquette and how it has evolved since its inception.
  • Demonstrate the importance of defining the purpose and objective of an email, aiding in crafting targeted and effective messages.
  • Teach the ‘one-thing’ rule, emphasizing focus and clarity in email content for enhanced readability and response.
  • Provide strategies for understanding and addressing reader needs, ensuring emails are recipient-focused and impactful.
  • Explain style matching in email, and offer guidance on adapting tone and language to suit different audiences and contexts.
  • Provide a structured five-part template for composing complete, coherent emails, facilitating efficient and clear communication.
  • Offer guidelines for improving context and completeness.
  • Present best practices for crafting easy-to-read messages, focusing on layout, language, and overall presentation.
  • Offers a checklist for accuracy and tone, ensuring emails are error-free and convey the intended message appropriately.
  • Cover legal considerations in email writing, highlighting the importance of compliance and awareness of potential legal implications.

Course Overview

Email is an essential communication tool in today’s workplace, and like any other instrument, it must be used correctly to get the most from it. This virtual classroom training course covers the basics of email etiquette that anyone sending messages should understand. It delves into the evolution of email communication, highlighting how changes in technology and workplace dynamics have shaped current email practices. Participants will learn the nuances of crafting emails with a clear purpose, ensuring that each message is targeted, effective, and receives the desired response. The course emphasizes the importance of understanding and respecting the recipient’s perspective, adapting the tone and style of emails to suit various professional contexts.

The program also provides practical strategies for composing coherent and impactful emails. Topics covered include mastering the ‘one-thing’ rule to enhance focus and readability, using a structured five-part template for comprehensive communication, and ensuring context and completeness in every message. Participants will learn how to create easy-to-read emails with attention to layout and language, along with a checklist to maintain accuracy and an appropriate tone. Additionally, the course addresses legal considerations in email communication, emphasizing the need for compliance and understanding the potential legal implications of email content. Overall, this program equips participants with the skills to use email as an effective and professional communication tool in the modern workplace. 

Program Objectives

At this program’s conclusion, participants should be able to:

  • Explain email etiquette and how it has evolved.
  • Discuss the importance of identifying the purpose and goal of a message.
  • Describe the one-thing rule.
  • Ask questions about readers to understand their needs.
  • Explain the value of style matching and the golden rules of tone.
  • Describe a five-part template for creating a complete email.
  • Discuss the importance of context and completeness.
  • Follow best practices for creating easy-to-read messages.
  • Check a message for accuracy and tone.
  • Discuss legal considerations writers should know.

Program Modules

  • The Basics: Understanding the Fundamentals
  • The Reader: Knowing Your Audience
  • Credibility: What Builds It and What Tears It Down
  • Writing Clearly: A Single Rapid Read
  • Looking Good and Sounding Good: Making Text Palatable
  • The Law: Legal Considerations

By the conclusion of this interactive web-based training course, participants should have a good understanding of email etiquette and how to send professional correspondence online.