Course Highlights

This web-based problem-solving course will:

  • Outline the Osborn-Parnes problem-solving process.
  • Suggest a method for forming a problem statement.
  • Help participants separate symptoms from root causes.
  • Explain several ideation techniques.
  • Recommend several methodologies for evaluating ideas.
  • Discuss language and habits that can promote or hinder the problem-solving process.

Course Overview

“I’m creative, but I’m all over the place.” “I’m methodical, but I’m not very creative.” “Why do we always seem to be solving symptoms? As soon as we address one issue, another pops up!” Problem-solving can be tough if you don’t use a solid methodology or framework. This instructor-led training course introduces a proven and repeatable process for solving problems using creativity. The workshop teaches participants how to identify issues, gather facts, separate symptoms from root causes, form problem statements, generate ideas, evaluate options, and sell solutions to stakeholders.

Course Objectives

At this program’s conclusion, participants should be able to:

  • Identify opportunities to apply creative problem-solving.
  • Find root causes.
  • Define problems.
  • Apply a range of ideation techniques.
  • Practice multiple evaluation tools.
  • Assess an idea’s salability.
  • Discuss barriers to good thinking and strong reasoning.
  • Identify idea killers and growers.

Program Modules

  • History (and Herstory): A Little Background
  • Six Fundamental Steps: The Creative Problem-Solving Process
  • Roadblocks and Detours: Barriers to Good Thinking
  • Drought and Fertilizer: Idea Killers and Growers
  • Back on the Job: In Practice

By the conclusion of this hands-on course, participants should have a firm understanding of the problem-solving process.