Online Instructor-Led Communication Skills Training
Considerate Communication: Leveraging Diplomacy and Tact for Better Interactions
Available Formats: Virtual Classroom Course
This communication skills course will:
Explore the value of tact and diplomacy.
Share best practices for communicating with diplomacy.
Address verbal, nonverbal, and written communication.
People who understand diplomacy know how to communicate with tact. They seem to know how to choose the right words, and they know when to use them. This virtual session focuses on fundamental communication skills. During this program, participants will explore how perceptions influence understanding, the impact nonverbal communication has on the way a message is perceived, skills for listening and asking questions, techniques for managing meetings, and best practices for writing tactful emails.
At this program’s conclusion, participants should be able to:
Explain how perception influences a person’s point of view.
Write more diplomatic emails.
Discuss the components of body language.
Match others to build rapport.
Rephrase blunt communication.
Avoid verbal triggers.
Use open and closed questions appropriately.
Recognize listening roadblocks.
Explain basic meeting etiquette.
Practice basic email etiquette.
Questions and Listening
By the conclusion of this interactive web-based training course, participants should understand the value of diplomatic communication, and they should be able to implement a range of rapport-building practices.
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“This course provided everything you would need to hold a successful chat.”
Chat Webinar Participant, Port Authority of Allegheny County
“Charles’ presentation style is so engaging that I felt like he was speaking to me! Thanks for making what could be a dry topic a fun session!”
Training Participant, Data Driven Storytelling (Virtual)
“I wanted to thank you again for the chat training. This was essential to our new chat initiative moving forward, and we hope to see some substantial increases in our customer satisfaction scores in the upcoming new year.”
Brad B., IT Manager, Major US Bank’s IT Service Desk Manager
“I have never attended D&I training before and didn’t know what to expect. This exceeded my expectations. It wasn’t boring. It was timely and relevant. D&I can be a sensitive topic with some and I felt like the approach here brought people along with being judgmental or condemning anyone.”
Training Participant, ICBA
“Thank you. This was the first course I’ve had virtually that truly maxed the technology to solicit audience participation. Thanks for teaching by doing!”
Training Participant, National Academies of Science, Engineering, and Medicine
“Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”
Simon B., R.E. Carroll Inc.
“Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”
Hugh H., Director of Program Development, Friends of Crown Heights Educational Centers Inc.
“My director just called me and said whatever discussions you and Stefanie had made this training focused, interesting, fun, and valuable – she’s already getting additional feedback on the team (they love the interactivity). She already wants me to work with you and Chris on something else. And she’s not an easy push….so thank you, thank you!”
Leo S., Training and Development, HHS
COMMUNICATION WEB-BASED TRAINING
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