Communication Skills Training for Contractors and Consultants
The Inside Outsider: Essential Communication Skills for Succeeding as an Embedded Contractor or Consultant
Available Formats: Virtual Classroom Course
This web-based communication skills course for embedded contractors and consultants will:
Define ten rules that will improve the client-contractor or client-consultant relationship.
Help participants establish communication targets.
Outline what most clients expect from contractors and consultants.
Suggest best practices for building effective working relationships.
Review a variety of language models to manage client expectations and interactions.
Embedded contractors and consultants work on client sites day after day, and as time goes by, many find that lines between themselves and their clients blur. While the fuzziness can facilitate comradery and trust, some people experience an environment where interactions are too familiar or relationships ineffective. This program begins with an exploration of ten fundamental rules that, if followed, will help contractors and consultants achieve positive outcomes. Next, the course looks at communication targets and best practices for managing daily interactions. Finally, the workshop closes with a troubleshooting exercise.
At this program’s conclusion, participants should be able to:
Identify and respond to common challenges embedded consultants and contractors face.
Explain ten fundamental rules they can follow to achieve positive engagement outcomes.
Discuss the deliberate communication ecosystem.
Identify the look, sound, and feel of communication targets.
Outline what clients expect.
Describe specific actions that can contribute to meeting client expectations.
Leverage micro-affirmations to build an inclusive team.
Frame their intentions.
Acknowledge and move on from past actions, cultural deficiencies, and problems.
Address scope creep.
Troubleshoot common problems.
Follow and Succeed: Ten Essential Rules
Deliberate Communication: Choosing Targets
Great Expectations: What’s Important to Most Clients
Communication Essentials: Principles That Work Anywhere
Interaction Strategies: From Intake to Feedback
Troubleshooting Know-How: Solving Problems
By the conclusion of the end of this web-based training course, participants should have an understanding of the steps they can take to succeed as embedded consultants or contractors at a client site.
Questions This Page Answers About Web-Based Communication Skills Training for Contractors and Consultants
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“Thank you. This was the first course I’ve had virtually that truly maxed the technology to solicit audience participation. Thanks for teaching by doing!”
Training Participant, National Academies of Science, Engineering, and Medicine
“Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”
Simon B., R.E. Carroll Inc.
“I wanted to thank you again for the chat training. This was essential to our new chat initiative moving forward, and we hope to see some substantial increases in our customer satisfaction scores in the upcoming new year.”
Brad B., IT Manager, Major US Bank’s IT Service Desk Manager
“Charles’ presentation style is so engaging that I felt like he was speaking to me! Thanks for making what could be a dry topic a fun session!”
Training Participant, Data Driven Storytelling (Virtual)
“My director just called me and said whatever discussions you and Stefanie had made this training focused, interesting, fun, and valuable – she’s already getting additional feedback on the team (they love the interactivity). She already wants me to work with you and Chris on something else. And she’s not an easy push….so thank you, thank you!”
Leo S., Training and Development, HHS
“This course provided everything you would need to hold a successful chat.”
Chat Webinar Participant, Port Authority of Allegheny County
“I have never attended D&I training before and didn’t know what to expect. This exceeded my expectations. It wasn’t boring. It was timely and relevant. D&I can be a sensitive topic with some and I felt like the approach here brought people along with being judgmental or condemning anyone.”
Training Participant, ICBA
“Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”
Hugh H., Director of Program Development, Friends of Crown Heights Educational Centers Inc.
INSTRUCTOR-LED ONLINE COMMUNICATION SKILLS TRAINING FOR CONTRACTORS AND CONSULTANTS
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