The Leader As Coach: Leverage Feedback for Engagement
Available Formats: Multi-Session Virtual Classroom Course
This coaching skills course will:
Define coaching, and explain its impact on a business.
Discuss common coaching pitfalls.
Review communication skills for coaching.
Provide opportunities for practice.
This virtual classroom course comprises two 90-minute to 2-hour sessions. The program addresses the essentials of employee coaching and how leaders can leverage coaching to encourage engagement and develop their teams.
Session One: Coaching Fundamentals
This course segment defines coaching and explains how it differs from counseling. The session offers best practices for starting a coaching conversation and discusses communication and its role in the coaching process. During the segment, participants will practice open and closed questions, practice listening, and learn how to use the traditional-sandwich model, the open-sandwich model, praise, and behavior-change pinpointing.
Knowing the Game Plan: Why Coach
Practices and Penalties: What Works and What Doesn’t
No Whistle Needed: Facilitating Conversations
Hall-of-Fame Performance: Four Models
Practice Makes Perfect: Your Turn
Implement one or two actions based on the content discussed in session one.
Session Two: Beyond the Basics
The second segment of this course opens with a discussion around what the participants have tried since the last session. Following that conversation, we will discuss the importance of consistency. We will also evaluate several examples of coaching and determine the extent to which their approaches are effective. Next, we’ll discuss best practices for preparing for conversations, the value of planning an opening, and how to avoid talking too much by using questions. We’ll then talk about skills for managing negative reactions to coaching and resistance.
Half Time: Review and Report
Rules in the Field: Starting Conversations
Handling Resistance: When Times Get Tough
Another Hall-of-Fame Performance: Bigger Challenges
Practice Makes Perfect: Solutions to Real-World Problems
By the conclusion of this interactive web-based training course, participants should have a good understanding of coaching and how to use it to encourage engagement and grow their teams.
Questions This Page Answers About Web-Based Coaching Skills Training
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“I wanted to thank you again for the chat training. This was essential to our new chat initiative moving forward, and we hope to see some substantial increases in our customer satisfaction scores in the upcoming new year.”
Brad B., IT Manager, Major US Bank’s IT Service Desk Manager
“Thank you. This was the first course I’ve had virtually that truly maxed the technology to solicit audience participation. Thanks for teaching by doing!”
Training Participant, National Academies of Science, Engineering, and Medicine
“My director just called me and said whatever discussions you and Stefanie had made this training focused, interesting, fun, and valuable – she’s already getting additional feedback on the team (they love the interactivity). She already wants me to work with you and Chris on something else. And she’s not an easy push….so thank you, thank you!”
Leo S., Training and Development, HHS
“I have never attended D&I training before and didn’t know what to expect. This exceeded my expectations. It wasn’t boring. It was timely and relevant. D&I can be a sensitive topic with some and I felt like the approach here brought people along with being judgmental or condemning anyone.”
Training Participant, ICBA
“Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”
Hugh H., Director of Program Development, Friends of Crown Heights Educational Centers Inc.
“This course provided everything you would need to hold a successful chat.”
Chat Webinar Participant, Port Authority of Allegheny County
“Charles’ presentation style is so engaging that I felt like he was speaking to me! Thanks for making what could be a dry topic a fun session!”
Training Participant, Data Driven Storytelling (Virtual)
“Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”
Simon B., R.E. Carroll Inc.
COACHING SKILLS WEB-BASED TRAINING
COURSE . WEBINAR . PROGRAM