Course Highlights

This coaching skills training program will:

  • Explore the role of the leader as a coach to boost employee engagement.
  • Examine the impact of effective feedback on engagement and performance.
  • Provide best practices for facilitating coaching conversations and handling resistance.
  • Offer hands-on experience through interactive exercises.

Course Overview

Leaders who know how to coach effectively understand the immense benefits that a feedback-oriented culture can bring to their organizations. Employee engagement increases, turnover decreases, productivity improves, and the overall workplace climate becomes more positive. More importantly, employees feel valued and invested in their work, leading to greater job satisfaction.

This two-part program equips leaders with essential coaching skills to foster engagement. It introduces the leader’s role as a coach, offers techniques for facilitating effective coaching conversations, and guides leaders on handling resistance. Each segment lasts approximately two hours. We can conduct the program on the same day with a break between the segments or spread it over consecutive or nonconsecutive days.

Segment One Objectives

By the end of this segment, participants should be able to:

  • Outline the benefits people and organizations can realize if employees regularly receive coaching.
  • Identify effective and less effective coaching practices.
  • Describe the communication skills needed to effectively coach employees.
  • Explain various coaching models in different scenarios.
  • Apply learned concepts.

Segment One Modules

  • Knowing the Game Plan: Why Coach
  • Practices and Penalties: What Works and What Doesn’t
  • No Whistle Needed: Facilitating Conversations
  • Hall-of-Fame Performance: Four Models
  • Practice Makes Perfect: Your Turn

Segment Two Objectives

By the end of this segment, participants should be able to:

  • Review and report on their coaching actions since the first session.
  • Initiate and sustain effective coaching conversations.
  • Manage resistance during coaching interactions.
  • Handle complex coaching scenarios.
  • Apply solutions to real-world coaching problems.

Segment Two Modules

  • Half Time: Review and Report
  • Rules in the Field: Starting Conversations
  • Handling Resistance: When Times Get Tough
  • Another Hall-of-Fame Performance: Bigger Challenges
  • Practice Makes Perfect: Solutions to Real-World Problems

By the conclusion of this interactive web-based training course, participants should have a clear understanding of how to leverage feedback as a tool to encourage engagement and develop their teams.