Chat Selling Skills: Fundamentals for Typing Your Way to Better Sales
Available Formats: Virtual Classroom Course
This web-based chat selling skills course will:
Explain how chat fits in the sales process.
Offer suggestions for starting conversations.
Provide guidance for sounding natural and adopting a conversational tone.
Give an overview of people styles.
Offer solid suggestions for asking questions, probing, and summarizing.
Suggest language for driving customers to the next stage in the sales process.
Organizations that use chat to encourage online sales have an opportunity to build relationships with customers. When used well, chat can enhance the consumer’s experience. As with any tool, those who use it should be trained, and in the case of chat, training consists of two parts. First, the agent must understand how the tool works Second, that person must marry solid people skills and strong product knowledge with their technical expertise. This course focuses on the soft-skills part of that equation.
At this program’s conclusion, participants should be able to:
Explain how chat can help or hinder the sales process.
Describe how the digital marketplace and technology have changed the way consumers shop.
Demonstrate how to build rapport quickly via chat.
Type using conversational English.
Read people styles and adjust communication to a customer’s preferences.
Use open and closed questions.
Probe for more information without appearing pushy or intrusive.
Summarize what customers tell them.
Get people to the next stage of the sales cycle.
Understanding How Chat Fits
Starting a Conversation
Knowing Who You Are Talking To
Probing and Summarizing for Better Understanding
Driving to the Next Stage
By the conclusion of this interactive web-based training course, participants should have a good understanding of the soft skills required to conduct sales via chat.
Questions This Page Answers About Web-Based Chat Selling Skills Training
Who offers a web-based course that can teach my team to sell via chat?
Who offers selling skills training for chat?
My team has just started using chat. Who can help prepare them?
“Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”
Simon B., R.E. Carroll Inc.
“Charles’ presentation style is so engaging that I felt like he was speaking to me! Thanks for making what could be a dry topic a fun session!”
Training Participant, Data Driven Storytelling (Virtual)
“Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”
Hugh H., Director of Program Development, Friends of Crown Heights Educational Centers Inc.
“I have never attended D&I training before and didn’t know what to expect. This exceeded my expectations. It wasn’t boring. It was timely and relevant. D&I can be a sensitive topic with some and I felt like the approach here brought people along with being judgmental or condemning anyone.”
Training Participant, ICBA
“My director just called me and said whatever discussions you and Stefanie had made this training focused, interesting, fun, and valuable – she’s already getting additional feedback on the team (they love the interactivity). She already wants me to work with you and Chris on something else. And she’s not an easy push….so thank you, thank you!”
Leo S., Training and Development, HHS
“This course provided everything you would need to hold a successful chat.”
Chat Webinar Participant, Port Authority of Allegheny County
“Thank you. This was the first course I’ve had virtually that truly maxed the technology to solicit audience participation. Thanks for teaching by doing!”
Training Participant, National Academies of Science, Engineering, and Medicine
“I wanted to thank you again for the chat training. This was essential to our new chat initiative moving forward, and we hope to see some substantial increases in our customer satisfaction scores in the upcoming new year.”
Brad B., IT Manager, Major US Bank’s IT Service Desk Manager
CHAT SELLING SKILLS WEB-BASED TRAINING
COURSE . WEBINAR . PROGRAM