Course Highlights

This accountability course for leaders will:

  • Outline the importance of an accountable workplace and the consequences organizations without accountability can face.
  • Identify the root causes of poor accountability.
  • Explain what accountability should look like at all levels of an organization.
  • Introduce the values, roles, and consequences pyramid.
  • Discuss proactive and reactive ways to promote workplace accountability.

Course Overview

This accountability course for leaders starts by discussing the consequences for organizations when leaders fail to maintain accountability for themselves, their direct reports, and their colleagues. The second module covers accountability across various organizational levels: entry-level, mid-level, senior staff, management, and executives, highlighting the benefits when everyone takes responsibility. The third segment looks at the performance bell curve, addressing strategies for managing both underperformers and overperformers, as well as those whose performance could shift in either direction. This section also identifies three common mistakes managers make and offers guidance on how to avoid these errors. The fourth module details the values, roles, and consequences pyramid and discusses establishing an accountability system. The course concludes by focusing on achieving results and fostering a sense of ownership.

Note: This program complements “Own It!: Building a Culture of Accountability from the Ground Up,” an online workshop suitable for leaders and individual contributors.

It also pairs well with “Holding Employees Accountable: Concrete Steps for Improving Workplace Performance,” a course focusing on the day-to-day skills supervisors and managers must master to drive accountability on their teams.

Program Objectives

At the conclusion of this program, participants should be able to:

  • Identify four root causes of poor accountability.
  • Discuss the characteristics of accountability at four organizational levels and what should be measured at each.
  • Describe three types of employees through the lens of accountability and strategies for managing each.
  • Establish a system of accountability: values that matter, clear roles, and meaningful consequences.
  • Coach for better accountability when needed.

Program Modules

  • Worst-Case Scenario: What Can Go Wrong and Why
  • Accountability at All Levels: Everyone Has a Role
  • The Curve: Strategies for Three Kinds of People
  • Setting Up the System: Expectations to Consequences
  • Honest Data: Accountability and Ownership

By the end of this program, participants should have a clear idea of what it takes to cascade accountability throughout an organization.