Virtual Classroom Training . Distance Learning Workshops
Online Sales Training Programs
Sometimes it’s just not practical for everyone who needs a sales training course to be in the same place.
Nevertheless, a good sales training program can help an inexperienced staff learn new skills and remind an experienced group about processes, tips, and techniques they may have forgotten or never learned in the first place.
Good news! We have a solution for teams who are dispersed and those with limited time or on a limited budget. Our virtual classroom courses are affordably priced and shorter than our onsite sales training courses.
These instructor-led web-based programs are interactive and not just a PowerPoint presentation with a talking head.
Single-session courses are between 90 minutes and 2 hours in length. Longer sessions comprise a series of sessions.
Clients interested in a series can purchase some or all of the segments.
Explore our existing courses by clicking on the links below, or get in touch to discuss your specific needs.
Getting Your Ducks in a Row: Consultative Service and Selling Skills
Format: Multi-Session Virtual Classroom Course
This consultative service and sales course is designed for people who wish to improve their service and sales skills. The program consists of six instructor-led sessions. Topics include understanding trust and how to leverage it for stronger sales and better service, using questions to uncover needs, listening to what’s said and what isn’t said, overcoming objections, providing service recovery and handling difficult situations, and managing time for efficient and effective service and sales. Between each segment, participants receive a homework assignment to complete before the following session.
Chat Selling Skills: Fundamentals for Typing Your Way to Better Sales
Format: Virtual Classroom Course
A chat agent's ability to connect with customers can mean the difference between making online sales and not. This web-based sales training program addresses the fundamentals of selling via the chat channel. During the program, participants will learn how to start a conversation, read people styles, and drive toward the next stage of the sales process.
“This course provided everything you would need to hold a successful chat.”
Chat Webinar Participant, Port Authority of Allegheny County
“Thank you. This was the first course I’ve had virtually that truly maxed the technology to solicit audience participation. Thanks for teaching by doing!”
Training Participant, National Academies of Science, Engineering, and Medicine
“I wanted to thank you again for the chat training. This was essential to our new chat initiative moving forward, and we hope to see some substantial increases in our customer satisfaction scores in the upcoming new year.”
Brad B., IT Manager, Major US Bank’s IT Service Desk Manager
“Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”
Hugh H., Director of Program Development, Friends of Crown Heights Educational Centers Inc.
“Charles’ presentation style is so engaging that I felt like he was speaking to me! Thanks for making what could be a dry topic a fun session!”
Training Participant, Data Driven Storytelling (Virtual)
“Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”
Simon B., R.E. Carroll Inc.
“I have never attended D&I training before and didn’t know what to expect. This exceeded my expectations. It wasn’t boring. It was timely and relevant. D&I can be a sensitive topic with some and I felt like the approach here brought people along with being judgmental or condemning anyone.”
Training Participant, ICBA
“My director just called me and said whatever discussions you and Stefanie had made this training focused, interesting, fun, and valuable – she’s already getting additional feedback on the team (they love the interactivity). She already wants me to work with you and Chris on something else. And she’s not an easy push….so thank you, thank you!”
Leo S., Training and Development, HHS
PROFESSIONAL SELLING AND SALES SKILLS WEB-BASED TRAINING
COURSES . WEBINARS . PROGRAMS . ONLINE WORKSHOPS