Online Instructor-Led Negotiation and Conflict Resolution Courses
Virtual Classroom Training . Distance Learning Workshops
Whether your team wants to improve its negotiation skills, conflict management ability, or influencing know-how, our virtual courses can help. Taught by an instructor via an online platform, these workshops tackle a host of topics.
Some sessions are designed as two-hour workshops. Others are multi-segment offerings comprising two or two-hour content blocks. All of the programs interactive and adhere to best practices for teaching adults.
Explore the course overviews below or contact us to discuss your group’s needs. We’re eager to learn about your goals and objectives and happy to help you navigate our catalog.
This two-part negotiation course is an ideal choice for groups looking for something short that covers negotiations from start to finish. The program is interactive and instructor led. People who participate in the course will learn how to identify negotiation outcomes, an eight-step process, persuasion skills, and closing techniques. The workshop also addresses ideas for overcoming objections, handling agressive tactics, and avoiding common pitfalls.
The interactive and fast-paced virtual workshop addresses negotiation outcomes, when collaboration makes sense, a proven negotiation process, questioning and listening skills, and the tricks, tactics, and traps of which all negotiators should be aware.
This negotiation course is designed specifically for people who buy or sell as part of their workplace responsibilities. The program consists of six instructor-led sessions. Topics include understanding what you have, what you want and what’s important; negotiation styles and people styles; the negotiation framework; negotiation vocabulary; persuasion techniques; questioning and probing skills; negotiation tactics; and follow-up and account maintenance. Between each segment, participants will have a practical homework assignment.
Because We Just Disagree: Finding Common Ground and Managing Workplace Conflict
Format: Multi-Session Virtual Classroom Course
This two-part virtual course suggests best practices for navigating and managing conflict at work. The first program segment looks at the reasons conflicts occur, the benefits of healthy conflict, responses to conflict, and the importance of working toward deliberate goals. In the second session, we discuss conflict-management frameworks, situational awareness and decision making, listening, empathy, and the importance of building trust.
Harnessing the Power of Persuasion: Influencing With and Without Authority
Format: Multi-Session Virtual Classroom Course
Learn how to influence with and without authority during this instructor-led web-based course. Taught in two segments, the program offers practical tips and tools to make the persuasion and influence process easier to follow and replicate. The course is well suited to anyone who could benefit from learning strategies to shape how others think, feel, and act.
“Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”
Simon B., R.E. Carroll Inc.
“Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”
Hugh H., Director of Program Development, Friends of Crown Heights Educational Centers Inc.
“I wanted to thank you again for the chat training. This was essential to our new chat initiative moving forward, and we hope to see some substantial increases in our customer satisfaction scores in the upcoming new year.”
Brad B., IT Manager, Major US Bank’s IT Service Desk Manager
“Thank you. This was the first course I’ve had virtually that truly maxed the technology to solicit audience participation. Thanks for teaching by doing!”
Training Participant, National Academies of Science, Engineering, and Medicine
“My director just called me and said whatever discussions you and Stefanie had made this training focused, interesting, fun, and valuable – she’s already getting additional feedback on the team (they love the interactivity). She already wants me to work with you and Chris on something else. And she’s not an easy push….so thank you, thank you!”
Leo S., Training and Development, HHS
“I have never attended D&I training before and didn’t know what to expect. This exceeded my expectations. It wasn’t boring. It was timely and relevant. D&I can be a sensitive topic with some and I felt like the approach here brought people along with being judgmental or condemning anyone.”
Training Participant, ICBA
“Charles’ presentation style is so engaging that I felt like he was speaking to me! Thanks for making what could be a dry topic a fun session!”
Training Participant, Data Driven Storytelling (Virtual)
“This course provided everything you would need to hold a successful chat.”
Chat Webinar Participant, Port Authority of Allegheny County
NEGOTIATION AND CONFLICT RESOLUTION WEB-BASED TRAINING
COURSES . WEBINARS . PROGRAMS . ONLINE WORKSHOPS