Diversity Basics: A Conversation Starter for Leveraging Differences
Format: Virtual Classroom Course
This course is designed to start a dialogue about diversity in the workplace. The program highlights the value of workplace diversity, tactics for encouraging inclusion and avoiding common traps, anti-discrimination laws, stereotypes – what they are and how to recognize them, assumptions, techniques for addressing uncomfortable situations, and proactive steps people can take to continue learning more about each other.
Finding Common Ground: Tools for Working Across Generations
Format: Virtual Classroom Course
He’s 20, she’s 60, and they don’t understand each other. She’s 35 but identifies with people ten years older. He’s 22 and doesn’t see how anyone would want to become a slave to the office. Sound familiar? Maybe. Employees from the same generation share some common experiences unique to their group. They often communicate in shorthand without even realizing it. Enter people born in another era, and that’s when things get more complicated. This web-based course explores what’s known about generational differences, tactics for improving communication between members of different generations, and process adaptations organizations may wish to consider in order to attract and retain talent. The program also addressed the dangers of stereotyping and making assumptions solely based on a person’s age.
An Uncomfortable Conversation: Navigating Discussions About Race, Equality, and Equity in The Workplace
Format: Multi-Session Virtual Classroom Course
This course is designed specifically for organizations that want to have a candid conversation about systematic racism, equality, and equity in the workplace. The two-part program includes homework prior to both sessions. It is a good choice for groups that wish to move their thinking forward. It is not a good choice for teams that simply want to check a box or meet a prescribed diversity training requirement.
“Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”
Simon B., R.E. Carroll Inc.
“I wanted to thank you again for the chat training. This was essential to our new chat initiative moving forward, and we hope to see some substantial increases in our customer satisfaction scores in the upcoming new year.”
Brad B., IT Manager, Major US Bank’s IT Service Desk Manager
“This course provided everything you would need to hold a successful chat.”
Chat Webinar Participant, Port Authority of Allegheny County
“Charles’ presentation style is so engaging that I felt like he was speaking to me! Thanks for making what could be a dry topic a fun session!”
Training Participant, Data Driven Storytelling (Virtual)
“My director just called me and said whatever discussions you and Stefanie had made this training focused, interesting, fun, and valuable – she’s already getting additional feedback on the team (they love the interactivity). She already wants me to work with you and Chris on something else. And she’s not an easy push….so thank you, thank you!”
Leo S., Training and Development, HHS
“Thank you. This was the first course I’ve had virtually that truly maxed the technology to solicit audience participation. Thanks for teaching by doing!”
Training Participant, National Academies of Science, Engineering, and Medicine
“Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”
Hugh H., Director of Program Development, Friends of Crown Heights Educational Centers Inc.
“I have never attended D&I training before and didn’t know what to expect. This exceeded my expectations. It wasn’t boring. It was timely and relevant. D&I can be a sensitive topic with some and I felt like the approach here brought people along with being judgmental or condemning anyone.”
Training Participant, ICBA
DIVERSITY AND INCLUSION WEB-BASED TRAINING
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