Consistently great service rarely occurs by accident. Instead, top customer service providers are strategic about their decisions, and they train their employees to deliver on a vision.

To that end, our virtual classroom courses address a range of customer service skills.

Following best practices in adult learning, these programs last between ninety minutes and two hours, they’re interactive, and they don’t rely on lectures.

As with our onsite training programs, our virtual classroom courses are designed for private groups and are run at a time convenient to us and you.

To review course overviews for our existing web-based programs, read the short descriptions found on this page, or click on the program links to see the full course overviews.