Why Customer Service Training Matters
Consistently great service rarely occurs by accident. Instead, top customer service providers are strategic about their decisions, and they train their employees to deliver on a vision. Our virtual classroom courses address a range of customer service skills and can serve as a first step in moving toward outstanding service design and delivery.
About the Online Instructor-Led Course Format
The virtual classroom format offers flexibility. If your team members are dispersed, they can join an online workshop from their computers or tablets. If they’re together, we can meet you virtually in a conference room. Every situation is a little different, and we will work with you to select a delivery configuration that makes sense for your group.
Our virtual classroom courses are designed in segments that last no more than two hours. The longer courses consist of several segments, and we can deliver them on the same or different days depending on your need. The links below will take you to the individual course descriptions. Questions? Just drop us a line or give us a call.