Format: Virtual Classroom CoursePeople who understand diplomatic communication know how to use a range of tactics to build rapport. This course touches on a number of topics: how perceptions are formed, verbal and nonverbal communication, listening skills, open versus closed questions, best practices for participating in meetings, and basic email etiquette.
Format: Virtual Classroom CourseLearn how to navigate "The Communication Jungle" during this online, instructor-led communication styles training course. Based on our popular assessment, the program includes the instrument and two hours of interactive training. This workshop is also suitable for pairing with our other communication skills courses.
Format: Virtual Classroom CourseThis virtual course designed for teams goes beyond the basics of communication style training. The program explains how styles form and offers ideas for interacting with people who have a preference for more than one style. The course also defines “emergency style” and offers tactics for working with people operating in that mode. Most importantly, it provides teams with a series of questions they can ask and answer to work better with each other.
Format: Multi-Session Virtual Classroom CourseLearn the fundamentals of emotional intelligence during this two-part training course. Taught live by an instructor, the program defines emotional intelligence, explains its benefits, provides participants with an assessment to learn about their current strengths and opportunities, and introduces tools they can use immediately.
Format: Virtual Classroom CourseWhether a relationship goes up, down, or sideways, feedback is an essential ingredient for effective collaboration and communication. This course outlines best practices for giving peer-to-peer feedback that makes a difference. The course offers practical information and opportunities for practice.
Format: Multi-Session Virtual Classroom CoursePeople who know how to communicate with assertiveness get more of what they want and help others do the same. This two-part program looks at specific actions people can take to say what they mean in a way that doesn't make others angry, upset, or otherwise disagreeable. The course is an interactive, hands-on experience and ideally suited for people who want to strike the right balance between striking out and giving in.
Format: Virtual Classroom CourseHelp your virtual team members learn best practices for communicating effectively with each other during this virtual classroom course. Topics include rapport-building techniques, team charters and their importance, solutions to common communication problems, communication channel pluses and minuses, and basic conflict resolution.
Format: Multi-Session Virtual Classroom CourseThis three-segment communication skills program is designed for technical professionals who wish to enhance their soft skills. The program covers communication fundamentals, communication styles, listening skills, rapport building, best practices for leveraging different communication channels, and practical advice and suggestions for presenting information to technical and non-technical audiences.
Format: Virtual Classroom CoursePeople with an ability to show empathy to their customers and coworkers have an advantage when it comes to building strong relationships at work. Their skills help them to make connections, reduce misunderstandings, and show other people they understand and value their thoughts, feelings, and concerns. This two-hour instructor-led program introduces practical tools almost anyone can learn to apply to their workplace interactions. It's a hands-on, interactive course with concrete ideas participants can apply immediately after training.
Format: Virtual Classroom CourseListening to first understand and not to reply or evaluate requires discipline and skill. This course addresses fundamental practices for leveraging listening as a tool for building rapport and improving communication. The program addresses bad habits, factors that influence perception, proven techniques, and tactics for interacting with challenging speakers.
Format: Multi-Session Virtual Classroom CourseGo beyond one-on-one empathy skills during this three-part empathy course for leaders. Learn how to leverage empathy to drive employee engagement, organizational effectiveness, productivity, and customer satisfaction. This program specifically targets people in leadership roles.
Format: Virtual Classroom CourseFew people look forward to difficult conversations. In fact, some dread them to the point that they avoid addressing situations they know they should confront. This course aims to provide participants with practical tools to make navigating tough topics easier. The program looks at how people approach confrontation, the outcomes they pursue, and the words and actions they choose in an effort to change behavior.
Format: Virtual Classroom CourseAn unhappy client is never a good thing. And while some disappointments may be inevitable, a lot of making stakeholders happy has to do with communicating what you can and can't do, asking the right questions, and managing expectations. This stakeholder management course is specifically designed for people who want to improve their stakeholder relationships.
Format: Virtual Classroom CourseHelp your team step up their guest relations skills with this online guest relation skills course. Learn how to effectively welcome visitors and make each and every guest feel important. This program is ideally suited for visitor centers, museums, libraries, and other attractions guests frequent.
Format: Virtual Classroom CourseThis communication skills course is designed specifically for contractors and consultants who are embedded at their client's site. The program will help participants build strong and productive relationships with their clients while at the same time remaining professional and a strong service provider. Topics include essential guidelines for achieving strong outcomes, deliberate communication, communication targets, methods for meeting client expectations, skills for building an inclusive team, and more.
Format: Virtual Classroom CourseThis interactive web-based training course addresses service challenges that are specific to healthcare environments and the responses that can make those interactions easier. Participants will learn the value of developing emotional intelligence and some basic tools for doing so.
Format: Virtual Classroom CourseLearning to telework effectively takes time and practice. Getting organized, developing strong habits, staying connected with coworkers, and remaining engaged require deliberate work. This webinar suggests ideas for accomplishing all of those activities and more.
“Charles’ presentation style is so engaging that I felt like he was speaking to me! Thanks for making what could be a dry topic a fun session!”
“Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”
“My director just called me and said whatever discussions you and Stefanie had made this training focused, interesting, fun, and valuable – she’s already getting additional feedback on the team (they love the interactivity). She already wants me to work with you and Chris on something else. And she’s not an easy push….so thank you, thank you!”
“Thank you. This was the first course I’ve had virtually that truly maxed the technology to solicit audience participation. Thanks for teaching by doing!”
“I wanted to thank you again for the chat training. This was essential to our new chat initiative moving forward, and we hope to see some substantial increases in our customer satisfaction scores in the upcoming new year.”
“I have never attended D&I training before and didn’t know what to expect. This exceeded my expectations. It wasn’t boring. It was timely and relevant. D&I can be a sensitive topic with some and I felt like the approach here brought people along with being judgmental or condemning anyone.”
“This course provided everything you would need to hold a successful chat.”
“Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”