Virtual Classroom Training . Distance Learning Workshops
Why Business Etiquette Training Matters
A solid business etiquette course can flatten the learning curve and improve your team’s professionalism and communication standards all at once. So if you’re interested in raising the bar or setting a universal expectation, a business etiquette workshop can help. Our virtual workplace etiquette programs address a range of topics and are designed as alternatives to our onsite instructor-led workplace professionalism workshops.
About the Online Instructor-Led Course Format
The virtual classroom format offers flexibility. If your team members are dispersed, they can join an online workshop from their computers or tablets. If they’re together, we can meet you virtually in a conference room. Every situation is a little different, and we will work with you to select a delivery configuration that makes sense for your group.
Our virtual classroom courses are designed in segments that last no more than two hours. The longer courses consist of several segments, and we can deliver them on the same or different days depending on your need. The links on this page will take you to the individual program descriptions. Questions? Just drop us a line or give us a call.
The Workplace Advantage: Leveraging Professionalism to Get Ahead
Format: Virtual Classroom Course
If everyone isn’t operating from the same rulebook when it comes to workplace behavior, conflict is bound to arise. This virtual classroom course covers the fundamentals of workplace etiquette and professionalism. The program addresses the basic rules to which most professionals adhere, image management, communication skills, and productivity essentials. We can tailor the course as needed to address any issues of particular concern to your group.
Networking Know-How: Off-Line and Online Business Relationships Made Easier
Format: Virtual Classroom Course
Grow your team’s ability to build, nurture, and leverage their online and offline relationships with this business networking course. The program consists of seven modules covering a range of timely topics: the value of networking, the components of a networking plan, tools for finding prospects and potential connections, networking etiquette, event strategies, tactics for researching, and action planning.
Improve your team’s understanding of email etiquette during this instructor-led virtual classroom course. This web-based program covers the fundamentals of good business writing and the rules associated with creating professional email messages. The program addresses using basic courtesies, choosing a meaningful subject line, putting the core of the message up front, avoiding common mistakes, and complying with laws surrounding the use of email in the workplace.
“I have never attended D&I training before and didn’t know what to expect. This exceeded my expectations. It wasn’t boring. It was timely and relevant. D&I can be a sensitive topic with some and I felt like the approach here brought people along with being judgmental or condemning anyone.”
Training Participant, ICBA
“I wanted to thank you again for the chat training. This was essential to our new chat initiative moving forward, and we hope to see some substantial increases in our customer satisfaction scores in the upcoming new year.”
Brad B., IT Manager, Major US Bank’s IT Service Desk Manager
“Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”
Hugh H., Director of Program Development, Friends of Crown Heights Educational Centers Inc.
“Charles’ presentation style is so engaging that I felt like he was speaking to me! Thanks for making what could be a dry topic a fun session!”
Training Participant, Data Driven Storytelling (Virtual)
“Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”
Simon B., R.E. Carroll Inc.
“This course provided everything you would need to hold a successful chat.”
Chat Webinar Participant, Port Authority of Allegheny County
“My director just called me and said whatever discussions you and Stefanie had made this training focused, interesting, fun, and valuable – she’s already getting additional feedback on the team (they love the interactivity). She already wants me to work with you and Chris on something else. And she’s not an easy push….so thank you, thank you!”
Leo S., Training and Development, HHS
“Thank you. This was the first course I’ve had virtually that truly maxed the technology to solicit audience participation. Thanks for teaching by doing!”
Training Participant, National Academies of Science, Engineering, and Medicine
ETIQUETTE AND PROFESSIONALISM WEB-BASED TRAINING
COURSES . WEBINARS . PROGRAMS . ONLINE WORKSHOPS