Training is the heart and soul of our business. We’re passionate about facilitating adult learning and eager to share what we know. We offer over a dozen train-the-trainer workshops and have written several articles, games, and guides on the topic. The resources found on this page are a partial list.
You are welcome to link these resources from your website. You may also print and distribute them freely. However, please do not download and post copies of our training resources on your website or on a document sharing site without written permission from us.
The following are five free business etiquette training games that we have used with clients during our etiquette training courses for more than a decade. We frequently receive requests for training ideas from organizations wishing to develop their own etiquette… Read More
The following are five free customer service training games that we have used with clients during our customer service courses for more than a decade. We frequently receive requests for training ideas from organizations wishing to develop their own customer… Read More
The following are five free sales training activities we have used for more than a decade with clients during our sales training courses. We frequently receive requests for sales training ideas from organizations wishing to develop their own sales training programs. In… Read More
Message from the Author Icebreakers, Introductions, and Hellos for Teachers, Trainers and Facilitators was written to add excitement and variety to training. Both new icebreakers and variations on timeless classics are included in this guide. Caution! When choosing your icebreaker, be… Read More
The average adult can sit and just listen for about twenty minutes. After that, any lecture tends to lose its punch. What’s an instructor to do? Talk faster? Simply hit the highlights? No, of course not. By building active learning… Read More
Have you ever been to a training session that you thought would never end? Maybe you had no choice about attending. Maybe you had a lousy seat or didn’t like the people sitting near you. Maybe you never saw anything… Read More
Twelve Recommendations for Positioning Training: Steps You Can Take to Engage Participants and Prepare
Too often an organization will schedule training and then do nothing to ensure its success. The results are somewhat predictable. Some of the participants take advantage of the opportunity to learn, but the vast majority don't get as much as… Read More
Training is not an event, it is a process. While course facilitators can introduce and discuss concepts, managers and supervisors are uniquely positioned to extend learning beyond the classroom experience. Leaders who follow up after their direct reports attend training… Read More
Investing in employee training is not an activity that should be taken lightly. Unfortunately, it often is. Every day, countless organizations send their employees to one of the thousands of seminars held throughout the country. And when the employee returns… Read More
A hospital scores low for patient service, and to solve the problem, it brings in training from the outside. The employees participate in the training, and the evaluations look great. But six months later, almost all of those in attendance… Read More
When what's discussed in training is never mentioned again, is it any wonder behavior change doesn't occur? This guide suggests five easy and inexpensive ways to extend learning and get more from your investment in talent development. 1. Ask each… Read More
Understanding the Benefits of Training – Why We Do It, Why We Don’t and Why We Should was initially presented in 2002 by Kate Zabriskie, president of Business Training Works, Inc., as a handout to a host of human resources… Read More
Training is one of many components in the cycle of behavioral change. Business Training Works’ Training Wheel is a model for understanding what classroom training can do and the additional activities that must occur outside of the classroom to support… Read More