Train-the-Trainer Resources

Training is the heart and soul of our business. We’re passionate about facilitating adult learning and eager to share what we know. We offer over a dozen train-the-trainer workshops and have written several articles, games, and guides on the topic. The resources found on this page are a partial list.

You are welcome to link these resources from your website.  You may also print and distribute them freely. However, please do not download and post copies of our training resources on your website or on a document sharing site without written permission from us.

RESOURCES

Ideas and Activities for Business Etiquette Training

The following are five free business etiquette training games that we have used with clients during our etiquette training courses for more than a decade. We frequently receive requests for training ideas from organizations wishing to develop their own etiquette… Read More

Five Free Customers Service Training Games

The following are five free customer service training games that we have used with clients during our customer service courses for more than a decade.  We frequently receive requests for training ideas from organizations wishing to develop their own customer… Read More

Five Free Sales Training Games

The following are five free sales training activities we have used for more than a decade with clients during our sales training courses. We frequently receive requests for sales training ideas from organizations wishing to develop their own sales training programs. In… Read More

Creative Icebreakers, Introductions, and Hellos for Teachers, Trainers, and Facilitators

Message from the Author Icebreakers, Introductions, and Hellos for Teachers, Trainers and Facilitators was written to add excitement and variety to training.  Both new icebreakers and variations on timeless classics are included in this guide.  Caution! When choosing your icebreaker, be… Read More

The Trainers’ Survival Guide: 25 Activities to Make Lecture-Based Programs Active

The average adult can sit and just listen for about twenty minutes. After that, any lecture tends to lose its punch. What’s an instructor to do? Talk faster? Simply hit the highlights? No, of course not. By building active learning… Read More

Five Fantastic Ways to Follow Up After Training: Getting the Most for Your Investment

When what's discussed in training is never mentioned again, is it any wonder behavior change doesn't occur? This guide suggests five easy and inexpensive ways to extend learning and get more from your investment in talent development. 1. Ask each… Read More

Throwing Candy Isn’t Enough: Back-to-Basics Tips for Running Successful Training Sessions

Have you ever been to a training session that you thought would never end? Maybe you had no choice about attending. Maybe you had a lousy seat or didn’t like the people sitting near you. Maybe you never saw anything… Read More

Understanding the Benefits of Training: Why We Do It, Why We Don’t and Why We Should

Understanding the Benefits of Training – Why We Do It, Why We Don’t and Why We Should was initially presented in 2002 by Kate Zabriskie, president of Business Training Works, Inc., as a handout to a host of human resources… Read More

Twelve Recommendations for Positioning Training: Steps You Can Take to Engage Participants and Prepare

Too often an organization will schedule training and then do nothing to ensure its success. The results are somewhat predictable. Some of the participants take advantage of the opportunity to learn, but the vast majority don't get as much as… Read More

Avoiding the Post-Training Blues: How to Invest Your Training Dollars Wisely

Investing in employee training is not an activity that should be taken lightly. Unfortunately, it often is. Every day, countless organizations send their employees to one of the thousands of seminars held throughout the country. And when the employee returns… Read More

Why Most Training Doesn’t Work (and What You Can Do About It)

A hospital scores low for patient service, and to solve the problem, it brings in training from the outside. The employees participate in the training, and the evaluations look great. But six months later, almost all of those in attendance… Read More

Resources