Top 12 Customer Service Phrases

customer centric phrases, customer service language

As a service representative, you are the face and voice of your organization. By choosing your words wisely, you will project a professional image for yourself and the group you represent.

The following phrases are 12 of our favorites at Business Training Works. They either set a positive tone, indicate a willingness to help, or show appreciation. Improve the service you provide by incorporating them into your conversations with customers.

  1. Good morning./Good afternoon.
  2. How may I help you?
  3. Let me be sure that I understand.
  4. May I ask you a few questions?
  5. It would be my pleasure.
  6. What I can do is....
  7. I am sorry that happened.
  8. Let me find out for you.
  9. Let me find someone who can answer that for you.
  10. Thank you.
  11. You're welcome.
  12. Please come see us again./Please call again.

Unfortunately, what is out of sight is often out of mind.  Don't let this happen to you or your team.  Download these phrases as a PDF ready-reference download at Top 12 Customer Service Phrases.