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Customer Service Training Resources and Articles

free customer service articles, customer service resources

In this section, we have included articles related to customer service and the customer experience.  Some we have written ourselves, and others come from government sources or the public domain. 

We add to this list of resources every few months and encourage you to bookmark this page for future reference.

You are welcome to link these resources from your website.  However, please do not download and post copies of our training resources on your website or on document sharing sites without written permission from us.

All Business Training Works' articles (links to the left) are available for reprint in your traditional (paper) publications.

Please print the following notice at the bottom of each article you use: "Article courtesy of Business Training Works.  For training, coaching, and keynotes, visit www.businesstrainingworks.com."

To use our articles on your website or other non-print media outlet, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. .'; document.write(''); document.write(addy_text73095); document.write('<\/a>'); //-->\n This email address is being protected from spambots. You need JavaScript enabled to view it.

For information related to onsite customer service training programs, visit our customer service training courses directory.