Business Writing Resources

We offer a range of business writing courses and cover such topics as basic writing, email etiquette, and writing technical documents. In this section of our site, we’ve included a few resources people interested in those courses might find useful.

You are welcome to link these resources from your website.  You may also print and distribute them freely. However, please do not download and post copies of our training resources on your website or on a document sharing site without written permission from us.


Writing Training ROI: Realizing a Return on Investment

Business Training Works offers 20 onsite business writing workshops. Over the years, we’ve recognized a pattern of behavior associated with people who get the most from their training investment. This guide outlines steps organizations bringing a writing course onsite should… Read More

Exasperating Email: How to Send and Not Offend

Okay, is there anyone reading this who doesn’t know by now that typing email messages in all capital letters borders on criminal behavior? You do take the time to use the grammar and spell checker on your toolbar, don’t you? Emoticons and… Read More

Does This Memo Make Me Look Fat?: Tips for Streamlining Your Writing

It’s no secret that our nation is preoccupied with obesity: how to prevent its occurrence; disguise it through carefully edited clothing choices; or remove it through vigorous exercise, endless diet revolutions, or surgical procedures. Every time we turn on the… Read More

Goof Proof Your Writing Like A Pro: Tips for Better Business Writing

One of the huge pluses of writing not provided in other forms of communication is the element of a “do-over.” Haven’t we all wanted a second chance when we’ve said something stupid, thoughtless, or hurtful? In hindsight, haven’t some of us wished… Read More

Oops, I Did It Again: Avoiding Mistakes

“Hello, Darkness, my old friend. I’ve come to talk to you again . . . .” Come on. Admit it. You’ve sung along, but have you ever really thought about the title and lyrics of this well-known tune? Who is… Read More

Twenty-One Tips for Taking Meeting Minutes

While most of us have had the opportunity to take notes for our own use, taking the minutes of a meeting requires an altogether different set of skills. For example, in personal notes, it is perfectly fine to use abbreviations,… Read More