Service Language

Customer Centric Language: Are You Making Good Choices?

Customer-facing employees are the voice of an organization.

By choosing their words wisely, these people have tremendous power to influence how customers think and feel about a company.

The following phrases are 12 of our favorites at Business Training Works. They either set a positive tone, indicate a willingness to help, or show appreciation.

Top 12 Service Phrases

  1. Good morning./Good afternoon.
  2. How may I help you?
  3. Let me be sure that I understand.
  4. May I ask you a few questions?
  5. It would be my pleasure.
  6. What I can do is
  7. I am sorry that happened.
  8. Let me find out for you.
  9. Let me find someone who can answer that for you.
  10. Thank you.
  11. You’re welcome.
  12. Please come see us again./Please call again.

When used appropriately, a few magic words can make all the difference. 

 

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