Course Highlights
This virtual training program will:
- Explore strategies for planning and delivering effective on-the-job training.
- Introduce models and frameworks such as START, GUIDE, and STEPS to ensure meaningful and impactful knowledge transfer.
- Highlight brain-friendly learning and adult learning principles to enhance training delivery.
- Provide tools to address common training challenges, adapt to different learner needs, and maintain trainer motivation.
- Discuss strategies for cascading best practices and building a culture of shared learning.
Course Overview
Effective on-the-job training is essential for building employee capability, enhancing organizational productivity, and improving customer satisfaction. This three-segment virtual course equips trainers with the skills, knowledge, and frameworks needed to deliver impactful training sessions.
The first segment focuses on the fundamentals of successful training, including planning, understanding adult learning principles, and using brain-friendly methods. Participants will also learn about the varied roles trainers play and how those roles shape their actions.
In the second segment, the program emphasizes practical tools and strategies for tailoring training to individual learners, creating templates for consistency, and enhancing engagement through structured processes. Participants will explore methods for reducing ambiguity and motivating learners effectively.
The third segment addresses advanced skills, including coaching different learner types, troubleshooting training challenges, and cascading best practices across teams. Strategies for preventing trainer burnout and fostering a sustainable training culture are also explored.
Segment One Objectives
At this segment’s conclusion, participants should be able to:
- Explain how robust on-the-job training can benefit organizations, employees, and customers.
- Discuss common root causes of on-the-job training failure.
- Follow the START model for planning meaningful on-the-job training.
- Use the GUIDE coaching framework when working with learners.
- Describe three characteristics strong on-the-job trainers share.
- Follow best practices for brain-friendly learning.
- Discuss adult learning principles and how they should influence the on-the-job training experience.
- Discuss the many hats trainers wear and what they mean to the on-the-job trainer’s choices and actions.
Segment One Modules
- Off to a Great Start: The Fundamentals
- Calming the Cabbage: Brain-Friendly Training
- Adult Learning and How It Should Influence Delivery: Following Known Rules
- The Trainer’s Many Hats: Wearing Them Well
Segment Two Objectives
At this segment’s conclusion, participants should be able to:
- Tailor training based on the learner’s need to recall or reference information on the job.
- Follow an eight-step process for teaching procedures.
- Explain the value of templates for providing on-the-job training for job overviews, equipment familiarization, and productivity enhancements.
- Identify opportunities to build additional templates.
- Tailor training to learners based on their learning styles and feedback to temperature-check questions.
- Reduce ambiguity during training with written instructions, guided notes, if-then frameworks, and upfront contracts.
- Determine what motivates learners and adjust accordingly.
Segment Two Modules
- Great Expectations: What Learners Must Know
- From Me to You: Eight Steps for Knowledge Transfer
- Tasks by Template: Three More Recipes
- Take the Temperature and Adjust: Adapting Skills
- Shared Understanding: Avoiding Ambiguity
- Zeroing in on Why People Learn: Understanding Motivation
Segment Three Objectives
At this segment’s conclusion, participants should be able to:
- Follow the STEPS model for interacting with different learner types using tell and ask strategies.
- Explain proficiency-based learning and its value during on-the-job training.
- Troubleshoot on-the-job training problems not directly related to learners.
- Develop strategies to combat common challenges that occur before, during, and after training.
- Discuss strategies for avoiding trainer burnout.
- Explain best practices for cascading best practices among on-the-job trainers.
Segment Three Modules
- STEP: Coaching Different Learners
- On the Level: Using Proficiency-Based Learning
- It’s a Learner Problem: Or Is It?
- Learner Challenges: Finding and Addressing Root Causes
- Refresh and Renew: Preventing Trainer Burnout
- Cascading Best Practices: Sharing What You Know
Target Audience
This virtual training program is designed for groups that want to:
- Enhance the effectiveness of on-the-job training for employees.
- Equip trainers with practical tools and strategies for knowledge transfer.
- Create a culture of consistent and sustainable training practices.
Suggested Formats
Three-Segment Virtual Classroom Course
Questions This Page Answers About On-the-Job Trainer Skills Training
- Where can I find a course to improve on-the-job training delivery?
- Who offers training to help trainers tailor their methods to learner needs?
- How can trainers develop skills to address challenges and share best practices effectively?