Course Highlights
This virtual training program for software and equipment trainers will:
- Furnish trainers with strategies for making technical content engaging and memorable.
- Differentiate between demonstrations and training to ensure effective knowledge transfer.
- Introduce tools such as the STAR framework and engagement techniques for interactive learning.
- Provide tips for delivering confident, polished sessions on camera.
- Address common challenges faced by software and equipment trainers, offering practical troubleshooting solutions.
Course Overview
Training on software and equipment requires a unique set of skills to ensure learners remain engaged while mastering technical content. This two-segment virtual course provides practical techniques for creating impactful training sessions that balance technical accuracy with learner engagement.
The first segment focuses on foundational skills, including understanding adult learning principles, using conventions like anchors and loops, and differentiating demonstrations from training. Participants will also learn how to structure their sessions effectively, prevent common issues, and incorporate the STAR framework to enhance learning retention.
The second segment emphasizes delivery, particularly in virtual settings. Trainers will gain confidence on camera, learn to engage participants whether they are visible or not, and troubleshoot common issues in technical training. Practical evaluations and troubleshooting exercises will help participants apply these skills in real-world scenarios.
Segment One Objectives
At this segment’s conclusion, participants should be able to:
- Identify opportunities to leverage anchors, echoes, loops, and signposts in training.
- Differentiate demonstrations from training.
- Follow adult learning principles.
- Introduce a demonstration or training session.
- Use the STAR framework to ensure knowledge transfer throughout a session.
- Use questions and other tools to promote engagement.
Segment One Modules
- A Little Vocabulary: Four Conventions
- What Are We Doing Here?: Demos Versus Training
- Fundamental Principles: Adult Learning and the Software or Equipment Trainer
- The Setup: Getting Off to a Good Start
- Preventative Measures: Avoiding Problems Before They Start
- Leverage a Pattern: Teaching with STAR
- Move Over Monologue: Creating Engagement
Segment Two Objectives
At this segment’s conclusion, participants should be able to:
- Follow best practices for being confident on camera.
- Engage participants who are on and off camera.
- Identify best practices and mistakes technical trainers make.
- Troubleshoot common challenges.
Segment Two Modules
- Say Cheese: Looking Good on Camera
- Navigating a Dark Show: When Learners Aren’t on Camera
- Two-Minute Takes: Let’s Evaluate
- Solve This: Troubleshooting Skills
Target Audience
This virtual training program is designed for groups that want to:
- Enhance the engagement skills of technical trainers delivering software or equipment training.
- Improve knowledge transfer through structured frameworks and engagement tools.
- Build confidence in delivering polished, interactive training sessions, both in-person and virtually.
Suggested Formats
- Two-Segment Virtual Classroom Course
Questions This Page Answers About Technical Training Skills
- Where can I find a course to help technical trainers make their sessions more engaging?
- Who offers training to improve the delivery skills of software and equipment trainers?
- How can my team learn how to troubleshoot common issues in technical training sessions?