Course Highlights
This problem-solving course for professionals will:
- Clarify the differences between reactive and proactive problem-solving approaches.
- Introduce frameworks for identifying and addressing various types of problems, from simple to chaotic.
- Explore models and structures for effective problem-solving.
- Provide practical tools for assessing the current state, identifying root causes, and generating viable solutions.
- Emphasize best practices for implementing and monitoring solutions in the workplace.
Course Overview
“Pondering Puzzles: Workplace Problem-Solving Skills” is a two-part course created to give professionals the tools, models, and frameworks they need to approach both straightforward and complex problems with confidence. This course encourages participants to move beyond a reactive mindset, helping them anticipate potential challenges, understand the different nature of problems, and apply targeted strategies for each.
In the first segment, participants will explore the fundamentals of problem-solving. They’ll learn to differentiate between clear, complicated, complex, and chaotic problems and discuss the unique challenges each type presents. Through an introduction to several common problem-solving models, participants will understand how to choose the right framework for different situations. This segment will also address common problem-solving pitfalls and equip participants with strategies to overcome these obstacles.
The second segment focuses on tools and techniques for in-depth problem analysis and solution generation. Participants will apply tools like the fishbone diagram, PESTEL analysis, and root cause analysis to dissect the present state of a problem and identify underlying causes. They’ll also use the PURSE model for prioritizing opportunities and consider methods for holistically assessing and refining potential solutions. Finally, participants will discuss best practices for implementing ideas, monitoring progress, and ensuring that solutions create lasting impact.
By the end of this course, participants will have a clear understanding of the stages of effective problem-solving, as well as the tools and techniques to analyze, strategize, and solve workplace puzzles with a proactive and structured approach.
Segment One Objectives
At this segment’s conclusion, participants should be able to:
- Discuss reactive versus proactive problem-solving.
- Differentiate clear, complicated, complex, and chaotic problems.
- Identify various kinds of problem solving.
- Explain several problem-solving models.
- Describe traps and pitfalls people often encounter when solving problems and how to overcome those challenges.
Segment One Modules
- Assessing the Landscape: Problem Types
- Take Five: Types of Problem Solving
- Finding a Framework: Common Structures
- On the Lookout: Avoiding Problems
Segment Two Objectives
At this segment’s conclusion, participants should be able to:
- Use a fishbone diagram to evaluate the present state.
- Conduct a PESTEL analysis.
- Apply a variety of tools to assess an organization.
- Conduct a root cause analysis.
- Use the PURSE model for prioritizing opportunities.
- Think holistically when creating solutions to problems.
- Describe five methods for evaluating ideas.
- Discuss best practices for implementing ideas and monitoring progress.
Segment Two Modules
- Something on Paper: Draft the Problem
- Information Gathering: Explore and Investigate
- That’s It!: Confirm and Refine
- Generating Possibilities: Ideate Potential Solutions
- Left or Right?: Determine a Path Forward
- Go!: Execute and Monitor
Target Audience
This virtual training program is designed for groups that want to:
- Improve their problem-solving skills in a structured and proactive way.
- Develop strategies for analyzing complex problems in the workplace.
- Apply practical tools to diagnose, prioritize, and solve work-related issues.
- Avoid common problem-solving pitfalls and create solutions that last.
Suggested Format
- Two-Segment Virtual Classroom Course
Questions This Page Answers About Problem-Solving Skills Training
- Where can I find training to enhance my team’s problem-solving abilities?
- Who offers a virtual course focused on structured approaches to workplace problem-solving?
- How can my team learn practical tools to analyze and solve complex problems?