Course Highlights
This onsite course problem-solving course will:
- Introduce frameworks to identify and address a range of problem types.
- Provide techniques for analyzing and prioritizing challenges within an organization.
- Demonstrate tools for uncovering root causes and exploring solutions.
- Offer practical strategies for implementing solutions and tracking their effectiveness.
Course Overview
Organizations face an array of challenges, and solving them effectively requires a structured, strategic approach. This course introduces participants to essential frameworks and tools that enhance problem-solving capabilities, focusing on approaches that range from quick fixes for straightforward issues to comprehensive strategies for complex, multi-layered problems.
Throughout the workshop, participants will explore methods such as the Cynefin framework to identify different problem types, the PDCA cycle for continuous improvement, and the DECIDE model for structured decision-making. The course emphasizes practical tools, including Fishbone diagrams for root cause analysis, PESTEL analysis for understanding external factors, and the PURSE model to prioritize pressing issues.
Through case studies, hands-on exercises, and group discussions, participants will practice drafting effective problem statements, using a variety of techniques to uncover root causes, and generating well-thought-out solutions. The workshop also provides strategies for avoiding common pitfalls in problem-solving and overcoming biases that can cloud judgment. By the end of the program, participants will be equipped with a toolkit for navigating complex situations, driving results, and fostering a culture of critical thinking and proactive problem-solving within their teams.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
Program Objectives
At the program’s conclusion, participants should be able to:
- Compare reactive and proactive approaches to problem-solving.
- Outline the distinctions between clear, complicated, complex, and chaotic problems.
- Recognize different types of problem-solving methods.
- Explore several models for effective problem-solving.
- Identify common pitfalls in problem-solving and strategies to avoid them.
- Use a fishbone diagram to assess the current situation.
- Perform a PESTEL analysis.
- Utilize various tools to evaluate organizational conditions.
- Conduct a root cause analysis.
- Apply the PURSE model to prioritize opportunities.
- Take a holistic approach when developing solutions.
- Describe five methods for assessing ideas.
- Discuss effective practices for implementing ideas and tracking progress.
Workshop Modules
- Assessing The Landscape: Problem Types
- Take Five: Types Of Problem Solving
- Finding A Framework: Common Structures
- On The Lookout: Avoiding Problems
- Something On Paper: Draft The Problem
- Information Gathering: Explore And Investigate
- That’s It!: Confirm And Refine
- Generating Possibilities: Ideate Potential Solutions
- Left Or Right?: Determine A Path Forward
- Go!: Execute And Monitor
Target Audience
This workshop is designed for groups that want to:
- Strengthen their problem-solving skills and approach issues systematically.
- Learn practical tools for identifying and addressing complex organizational challenges.
- Foster a proactive mindset and improve decision-making across teams.
Suggested Format
- One-Day Onsite Training Course
Questions This Page Answers About Problem-Solving Training
- Where can I find a course to help my team improve their problem-solving skills?
- Who offers practical training on analyzing and addressing complex business challenges?
- How can my team learn to identify root causes and implement effective solutions?