For nearly 20 years, Kathy Rineaman served as the office manager at Business Training Works, playing an essential role in the company’s growth and success. From the early days to its current standing, Kathy was not just a team member; she was a cornerstone. Her unwavering dedication, steady hand, and ability to keep everything organized allowed the business to thrive through growth, change, and challenges.
Kathy’s journey with Business Training Works was one of mutual growth. As the company expanded its offerings and reach, Kathy grew alongside it, embracing new systems, processes, and demands with grace and determination. Her ability to adapt to whatever the business needed—whether it was managing schedules, coordinating logistics, or keeping the team on track—made her invaluable.
Those who worked with Kathy knew her as a rock: calm, reliable, and always ready to tackle the next task. Her knowledge of the business, attention to detail, and care for the people around her helped create a strong foundation for the company’s day-to-day operations.
Though she’s now enjoying a well-deserved retirement, Kathy remains part of the Business Training Works family. When the need arises, and she’s “dragged” back into action, her expertise and steady presence quickly remind everyone of the remarkable contribution she made—and continues to make—over the years.
Kathy Rineaman’s legacy at Business Training Works is one of loyalty, hard work, and unshakable dependability. She will always be remembered as someone who made the business stronger and the workday smoother for everyone around her.
Patience, a good filing system, and knowing when to let go of perfection. I kept records of everything—sometimes even things I didn’t need—because you never know when a lunch order from 10 years ago might come in handy! And if all else fails, a kind smile and saying, “We’ll figure it out together” usually does the trick.
I take a deep breath, remind myself they wouldn’t call if it wasn’t important, and say, “Of course, I’ll help!”—even if I was just about to settle in with a good book. Honestly, though, I’ve been through enough over the years that I can usually handle whatever comes up. That’s the benefit of having traveled the world and learned to adapt to all kinds of people and situations—it changes your perspective.
I always reminded myself that it was just one day out of 365. No matter how hectic things got, I knew it would pass, so there was no need to get caught up in the chaos. Even when others around me were losing their cool, I focused on staying balanced instead of feeding into the crazy. That mindset helped me navigate just about anything.
Honestly, I just kept learning. Whether it was figuring out a new program, troubleshooting an issue, or creating systems that worked for everyone, I loved the challenge of making technology work for us instead of against us. These days, my eyesight might slow me down a bit, but back then, I could click circles around most people!
Always listen first. Sometimes people just need to feel heard, and when you give them that, the solution usually comes naturally. Oh, and document everything! I was known for overdocumenting, but it always paid off when someone needed to find a needle in a haystack from years ago. And don’t forget to keep extra pens—those always disappear!